Performance indicators for sustainable competitive advantage: the next frontier

Umit Bititci, Neil Mccallum, Mike Bourne, Jillian Macbryde, Trevor Turner

Research output: Contribution to conferencePaper

3439 Downloads (Pure)

Abstract

In the context of business processes, it is argued that whilst the operate-processes create competitive advantage, it is the manage-processes, which ensure that competitive advantage is sustained. There are now several frameworks for performance measurement and benchmarking but none of these frameworks provide an approach for measuring businesses’ ability to sustain competitive advantage. There are several examples of how manage-processes enable companies to “maintain and develop a winning business formula” or “identify and change to a new business formula”. This paper introduces a research programme which has been instituted to address this gap by defining a system of leading and lagging performance measures and indicators, which would objectively assess the capability of the manage-processes to sustain competitive advantage and by creating an understanding and develop a typology of strategic performance indicators and measures, which are or should be used by the manage processes.
Original languageEnglish
Number of pages10
Publication statusPublished - 2002
EventProceedings of the 2nd International Workshop on Performance Measurement - , United Kingdom
Duration: 6 Jun 2002 → …

Conference

ConferenceProceedings of the 2nd International Workshop on Performance Measurement
CountryUnited Kingdom
Period6/06/02 → …

Keywords

  • manage processes
  • performance measurement
  • strategy management

Fingerprint Dive into the research topics of 'Performance indicators for sustainable competitive advantage: the next frontier'. Together they form a unique fingerprint.

  • Cite this

    Bititci, U., Mccallum, N., Bourne, M., Macbryde, J., & Turner, T. (2002). Performance indicators for sustainable competitive advantage: the next frontier. Paper presented at Proceedings of the 2nd International Workshop on Performance Measurement, United Kingdom.