Abstract
This paper provides a cross-cultural service quality analysis in Europe of care services
Original language | English |
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Publication status | Published - 2003 |
Event | 3rd Annual Conference of EURAM (European Academy of Management) - Milan, Italy Duration: 3 Apr 2003 → 5 Apr 2003 |
Conference
Conference | 3rd Annual Conference of EURAM (European Academy of Management) |
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Country/Territory | Italy |
City | Milan |
Period | 3/04/03 → 5/04/03 |
Keywords
- perceptions
- quality
- care services
- cross-cultural
- service quality