Perceptions and quality of care services: a cross-cultural service quality analysis in Europe

Mehmet Demirbag, David T.H. Weir

    Research output: Contribution to conferencePaper

    Abstract

    This paper provides a cross-cultural service quality analysis in Europe of care services
    Original languageEnglish
    Publication statusPublished - 2003
    Event3rd Annual Conference of EURAM (European Academy of Management) - Milan, Italy
    Duration: 3 Apr 20035 Apr 2003

    Conference

    Conference3rd Annual Conference of EURAM (European Academy of Management)
    CountryItaly
    CityMilan
    Period3/04/035/04/03

    Keywords

    • perceptions
    • quality
    • care services
    • cross-cultural
    • service quality

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