Patient experience and co-creation of value in healthcare service delivery

Kofi Osei-Frimpong, Alan Wilson

Research output: Contribution to conferencePaper

Abstract

This presentation looks at patient experience and co-creation of value in healthcare service delivery

Conference

ConferenceAMA SERVSIG 2014 International Research Conference
CountryGreece
CityThessaloniki
Period13/06/1415/06/14
Internet address

Fingerprint

Delivery of Health Care
Health care services
Co-creation of value
Service delivery

Keywords

  • health and hospitals
  • co-creation
  • service delivery
  • patient experience
  • value
  • healthcare service

Cite this

Osei-Frimpong, K., & Wilson, A. (2014). Patient experience and co-creation of value in healthcare service delivery. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.
Osei-Frimpong, Kofi ; Wilson, Alan. / Patient experience and co-creation of value in healthcare service delivery. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.
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abstract = "This presentation looks at patient experience and co-creation of value in healthcare service delivery",
keywords = "health and hospitals, co-creation, service delivery, patient experience, value, healthcare service",
author = "Kofi Osei-Frimpong and Alan Wilson",
year = "2014",
month = "6",
day = "14",
language = "English",
note = "AMA SERVSIG 2014 International Research Conference ; Conference date: 13-06-2014 Through 15-06-2014",
url = "http://www.servsig2014.uom.gr/",

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Osei-Frimpong, K & Wilson, A 2014, 'Patient experience and co-creation of value in healthcare service delivery' Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece, 13/06/14 - 15/06/14, .

Patient experience and co-creation of value in healthcare service delivery. / Osei-Frimpong, Kofi; Wilson, Alan.

2014. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Patient experience and co-creation of value in healthcare service delivery

AU - Osei-Frimpong, Kofi

AU - Wilson, Alan

PY - 2014/6/14

Y1 - 2014/6/14

N2 - This presentation looks at patient experience and co-creation of value in healthcare service delivery

AB - This presentation looks at patient experience and co-creation of value in healthcare service delivery

KW - health and hospitals

KW - co-creation

KW - service delivery

KW - patient experience

KW - value

KW - healthcare service

UR - http://www.servsig2014.uom.gr/

UR - http://www.servsig2014.uom.gr/Final-Conference-Program-Extended.pdf

M3 - Paper

ER -

Osei-Frimpong K, Wilson A. Patient experience and co-creation of value in healthcare service delivery. 2014. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.