Patient expectation of a voice clinic consultation: development of the ACaPELa questionnaire by assessment of four hundred and fifty-five patients

R. Crosbie, M. McKendrick, S. Corson, A. Lowit, K. Mackenzie

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

The many forms of dysphonia present a significant management challenge. Not only may it have a negative effect on a patients' quality of life1, but in a proportion of patients it may be the presenting symptom of a head and neck malignancy. As a result, general practitioners (GPs) are advised to refer any patient with persistent dysphonia for longer than three weeks for Otorhinolaryngology assessment.
Although patients presenting with dysphonia may have been referred by their GPs to exclude a malignancy, patients themselves may have multiple expectations ranging from exclusion of serious disease to complete resolution of every facet of their vocal issues. Equally, ORL clinicians may pursue management on what they perceive are the most relevant clinical issues. Given these uncertainties there is likely to be a mismatch of referral, expectation and subsequent management.
If it is possible to identify the patients' expectations of the outpatient consultation then it may be possible to not only tailor their consultation more effectively but also ensure that their management is optimised. The aim of the study was to assess patients' expectations of the consultation at a specialist voice clinic and identify a series of questions which would reflect these expectations.
LanguageEnglish
Pages185-188
Number of pages4
JournalClinical Otolaryngology
Volume42
Issue number1
Early online date15 Feb 2016
DOIs
Publication statusE-pub ahead of print - 15 Feb 2016

Fingerprint

Referral and Consultation
Dysphonia
General Practitioners
Otolaryngology
Surveys and Questionnaires
Uncertainty
Neoplasms
Outpatients
Neck
Head

Keywords

  • loss of voice
  • voice clinic
  • questionnaire data
  • questionnaire response

Cite this

@article{a9095e07800549a3b06fc0917905a130,
title = "Patient expectation of a voice clinic consultation: development of the ACaPELa questionnaire by assessment of four hundred and fifty-five patients",
abstract = "The many forms of dysphonia present a significant management challenge. Not only may it have a negative effect on a patients' quality of life1, but in a proportion of patients it may be the presenting symptom of a head and neck malignancy. As a result, general practitioners (GPs) are advised to refer any patient with persistent dysphonia for longer than three weeks for Otorhinolaryngology assessment.Although patients presenting with dysphonia may have been referred by their GPs to exclude a malignancy, patients themselves may have multiple expectations ranging from exclusion of serious disease to complete resolution of every facet of their vocal issues. Equally, ORL clinicians may pursue management on what they perceive are the most relevant clinical issues. Given these uncertainties there is likely to be a mismatch of referral, expectation and subsequent management.If it is possible to identify the patients' expectations of the outpatient consultation then it may be possible to not only tailor their consultation more effectively but also ensure that their management is optimised. The aim of the study was to assess patients' expectations of the consultation at a specialist voice clinic and identify a series of questions which would reflect these expectations.",
keywords = "loss of voice, voice clinic, questionnaire data, questionnaire response",
author = "R. Crosbie and M. McKendrick and S. Corson and A. Lowit and K. Mackenzie",
note = "This is the peer reviewed version of the following article: Crosbie, R., McKendrick, M., Corson, S., Lowit, A. and MacKenzie, K. (2016), Patient expectation of a voice clinic consultation: development of the ACaPELa questionnaire by assessment of four hundred and fifty-five patients. Clinical Otolaryngology, which has been published in final form at http://dx.doi.org/10.1111/coa.12593. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-820227.html#terms).",
year = "2016",
month = "2",
day = "15",
doi = "10.1111/coa.12593",
language = "English",
volume = "42",
pages = "185--188",
journal = "Clinical Otolaryngology",
issn = "1749-4478",
number = "1",

}

Patient expectation of a voice clinic consultation : development of the ACaPELa questionnaire by assessment of four hundred and fifty-five patients. / Crosbie, R.; McKendrick, M.; Corson, S.; Lowit, A.; Mackenzie, K.

In: Clinical Otolaryngology, Vol. 42, No. 1, 15.02.2016, p. 185-188.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Patient expectation of a voice clinic consultation

T2 - Clinical Otolaryngology

AU - Crosbie, R.

AU - McKendrick, M.

AU - Corson, S.

AU - Lowit, A.

AU - Mackenzie, K.

N1 - This is the peer reviewed version of the following article: Crosbie, R., McKendrick, M., Corson, S., Lowit, A. and MacKenzie, K. (2016), Patient expectation of a voice clinic consultation: development of the ACaPELa questionnaire by assessment of four hundred and fifty-five patients. Clinical Otolaryngology, which has been published in final form at http://dx.doi.org/10.1111/coa.12593. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-820227.html#terms).

PY - 2016/2/15

Y1 - 2016/2/15

N2 - The many forms of dysphonia present a significant management challenge. Not only may it have a negative effect on a patients' quality of life1, but in a proportion of patients it may be the presenting symptom of a head and neck malignancy. As a result, general practitioners (GPs) are advised to refer any patient with persistent dysphonia for longer than three weeks for Otorhinolaryngology assessment.Although patients presenting with dysphonia may have been referred by their GPs to exclude a malignancy, patients themselves may have multiple expectations ranging from exclusion of serious disease to complete resolution of every facet of their vocal issues. Equally, ORL clinicians may pursue management on what they perceive are the most relevant clinical issues. Given these uncertainties there is likely to be a mismatch of referral, expectation and subsequent management.If it is possible to identify the patients' expectations of the outpatient consultation then it may be possible to not only tailor their consultation more effectively but also ensure that their management is optimised. The aim of the study was to assess patients' expectations of the consultation at a specialist voice clinic and identify a series of questions which would reflect these expectations.

AB - The many forms of dysphonia present a significant management challenge. Not only may it have a negative effect on a patients' quality of life1, but in a proportion of patients it may be the presenting symptom of a head and neck malignancy. As a result, general practitioners (GPs) are advised to refer any patient with persistent dysphonia for longer than three weeks for Otorhinolaryngology assessment.Although patients presenting with dysphonia may have been referred by their GPs to exclude a malignancy, patients themselves may have multiple expectations ranging from exclusion of serious disease to complete resolution of every facet of their vocal issues. Equally, ORL clinicians may pursue management on what they perceive are the most relevant clinical issues. Given these uncertainties there is likely to be a mismatch of referral, expectation and subsequent management.If it is possible to identify the patients' expectations of the outpatient consultation then it may be possible to not only tailor their consultation more effectively but also ensure that their management is optimised. The aim of the study was to assess patients' expectations of the consultation at a specialist voice clinic and identify a series of questions which would reflect these expectations.

KW - loss of voice

KW - voice clinic

KW - questionnaire data

KW - questionnaire response

UR - http://onlinelibrary.wiley.com/journal/10.1111/(ISSN)1749-4486

U2 - 10.1111/coa.12593

DO - 10.1111/coa.12593

M3 - Article

VL - 42

SP - 185

EP - 188

JO - Clinical Otolaryngology

JF - Clinical Otolaryngology

SN - 1749-4478

IS - 1

ER -