Patient evaluation of a community pharmacy medications management service

Michela Tinelli, Christine Bond, Alison Blenkinsopp, Mariesha Jaffray, Margaret Watson, Philip Hannaford

Research output: Contribution to journalArticlepeer-review

63 Citations (Scopus)


BACKGROUND: A patient-centered approach is increasingly recognized as an important component in the evaluation of healthcare services.
OBJECTIVE: To assess patient satisfaction with, attitudes toward, and expectations of or experience with community pharmacy in general, and to evaluate the effect of the community pharmacy-led medications management service on these factors.
METHODS: Postal questionnaire surveys were completed at baseline and after 12 months (follow-up) as part of a randomized controlled trial of the service. The setting was 9 primary care organizations in England. Patients with coronary heart disease were recruited from general practice registers and randomly allocated to the intervention (pharmacy-led medications management service) or control group.
RESULTS: Survey response rates at baseline and follow-up were 88.4% (1232/1394) and 80.1% (1085/1355), respectively. The respondents indicated that they wanted pharmacists to provide dispensing, medications review, advice on medications and health, private consultation areas, and short visit times. At follow-up, intervention patients were more likely than control patients (p
Original languageEnglish
Pages (from-to)1962-1970
Number of pages9
JournalAnnals of Pharmacotherapy
Issue number12
Publication statusPublished - 1 Dec 2007


  • community pharmacy services
  • pharmacy services
  • community care
  • health care management
  • medication therapy management


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