Patient evaluation of a community pharmacy medications management service

Michela Tinelli, Christine Bond, Alison Blenkinsopp, Mariesha Jaffray, Margaret Watson, Philip Hannaford

Research output: Contribution to journalArticle

51 Citations (Scopus)

Abstract

BACKGROUND: A patient-centered approach is increasingly recognized as an important component in the evaluation of healthcare services.
OBJECTIVE: To assess patient satisfaction with, attitudes toward, and expectations of or experience with community pharmacy in general, and to evaluate the effect of the community pharmacy-led medications management service on these factors.
METHODS: Postal questionnaire surveys were completed at baseline and after 12 months (follow-up) as part of a randomized controlled trial of the service. The setting was 9 primary care organizations in England. Patients with coronary heart disease were recruited from general practice registers and randomly allocated to the intervention (pharmacy-led medications management service) or control group.
RESULTS: Survey response rates at baseline and follow-up were 88.4% (1232/1394) and 80.1% (1085/1355), respectively. The respondents indicated that they wanted pharmacists to provide dispensing, medications review, advice on medications and health, private consultation areas, and short visit times. At follow-up, intervention patients were more likely than control patients (p
LanguageEnglish
Pages1962-1970
Number of pages9
JournalAnnals of Pharmacotherapy
Volume41
Issue number12
DOIs
Publication statusPublished - 1 Dec 2007

Fingerprint

Pharmacies
Patient Satisfaction
Pharmacists
General Practice
England
Coronary Disease
Primary Health Care
Referral and Consultation
Randomized Controlled Trials
Delivery of Health Care
Control Groups
Health
Surveys and Questionnaires

Keywords

  • community pharmacy services
  • pharmacy services
  • community care
  • health care management
  • medication therapy management

Cite this

Tinelli, M., Bond, C., Blenkinsopp, A., Jaffray, M., Watson, M., & Hannaford, P. (2007). Patient evaluation of a community pharmacy medications management service. Annals of Pharmacotherapy, 41(12), 1962-1970. https://doi.org/10.1345/aph.1K242
Tinelli, Michela ; Bond, Christine ; Blenkinsopp, Alison ; Jaffray, Mariesha ; Watson, Margaret ; Hannaford, Philip. / Patient evaluation of a community pharmacy medications management service. In: Annals of Pharmacotherapy. 2007 ; Vol. 41, No. 12. pp. 1962-1970.
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Tinelli, M, Bond, C, Blenkinsopp, A, Jaffray, M, Watson, M & Hannaford, P 2007, 'Patient evaluation of a community pharmacy medications management service' Annals of Pharmacotherapy, vol. 41, no. 12, pp. 1962-1970. https://doi.org/10.1345/aph.1K242

Patient evaluation of a community pharmacy medications management service. / Tinelli, Michela; Bond, Christine; Blenkinsopp, Alison; Jaffray, Mariesha; Watson, Margaret; Hannaford, Philip.

In: Annals of Pharmacotherapy, Vol. 41, No. 12, 01.12.2007, p. 1962-1970.

Research output: Contribution to journalArticle

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