Outsourcing services to indian call centres: the challenges ahead

Research output: Contribution to conference › Paper › peer-review

Abstract

This paper looks at the challenges ahead for outsourcing services to indian call centres

Original language	English
Publication status	Published - Oct 2005
Event	14th Annual Frontiers in Services Conference - Tempe, Arizona, United States Duration: 1 Oct 2005 → …

Conference	14th Annual Frontiers in Services Conference
Country/Territory	United States
City	Tempe, Arizona
Period	1/10/05 → …

@conference{172f5ff1e866486e8cfa9e0f7f28c3d5,

title = "Outsourcing services to indian call centres: the challenges ahead",

abstract = "This paper looks at the challenges ahead for outsourcing services to indian call centres",

keywords = "call centres, india, challenges",

author = "Alan Wilson and L Nair",

year = "2005",

month = oct,

language = "English",

note = "14th Annual Frontiers in Services Conference ; Conference date: 01-10-2005",

}

TY - CONF

T1 - Outsourcing services to indian call centres

T2 - 14th Annual Frontiers in Services Conference

AU - Wilson, Alan

AU - Nair, L

PY - 2005/10

Y1 - 2005/10

N2 - This paper looks at the challenges ahead for outsourcing services to indian call centres

AB - This paper looks at the challenges ahead for outsourcing services to indian call centres

KW - call centres

KW - india

KW - challenges

UR - http://www.rhsmith.umd.edu/files/Documents/Centers/CES/Program2005.pdf

M3 - Paper

Y2 - 1 October 2005

ER -