Outsourcing services to indian call centres: the challenges ahead

Alan Wilson, L Nair

Research output: Contribution to conferencePaperpeer-review


This paper looks at the challenges ahead for outsourcing services to indian call centres
Original languageEnglish
Publication statusPublished - Oct 2005
Event14th Annual Frontiers in Services Conference - Tempe, Arizona, United States
Duration: 1 Oct 2005 → …


Conference14th Annual Frontiers in Services Conference
CountryUnited States
CityTempe, Arizona
Period1/10/05 → …


  • call centres
  • india
  • challenges

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