Outsourcing services to indian call centres: an update

Research output: Contribution to conference › Paper › peer-review

Abstract

This paper provides an update for outsourcing services to indian call centres

Original language	English
Publication status	Published - Sept 2005
Event	XVth International Conference of RESER - Granada, Spain Duration: 1 Sept 2005 → …

Conference	XVth International Conference of RESER
Country/Territory	Spain
City	Granada
Period	1/09/05 → …

@conference{5162c8a932b044d0a05788781f7ad1ef,

title = "Outsourcing services to indian call centres: an update",

abstract = "This paper provides an update for outsourcing services to indian call centres",

keywords = "call centre, india, update",

author = "Alan Wilson and L Nair",

year = "2005",

month = sep,

language = "English",

note = "XVth International Conference of RESER ; Conference date: 01-09-2005",

}

TY - CONF

T1 - Outsourcing services to indian call centres

T2 - XVth International Conference of RESER

AU - Wilson, Alan

AU - Nair, L

PY - 2005/9

Y1 - 2005/9

N2 - This paper provides an update for outsourcing services to indian call centres

AB - This paper provides an update for outsourcing services to indian call centres

KW - call centre

KW - india

KW - update

UR - http://www.ugr.es/~reser05/Documentos/PROGRAMME%20RESER%202005.pdf

UR - http://www.ugr.es/~reser05/

M3 - Paper

Y2 - 1 September 2005

ER -