Outsourcing services to indian call centres: an update

Alan Wilson, L Nair

Research output: Contribution to conferencePaper

Abstract

This paper provides an update for outsourcing services to indian call centres
LanguageEnglish
Publication statusPublished - Sep 2005
EventXVth International Conference of RESER - Granada, Spain
Duration: 1 Sep 2005 → …

Conference

ConferenceXVth International Conference of RESER
CountrySpain
CityGranada
Period1/09/05 → …

Fingerprint

Call centres
Service outsourcing

Keywords

  • call centre
  • india
  • update

Cite this

Wilson, A., & Nair, L. (2005). Outsourcing services to indian call centres: an update. Paper presented at XVth International Conference of RESER, Granada, Spain.
Wilson, Alan ; Nair, L. / Outsourcing services to indian call centres : an update. Paper presented at XVth International Conference of RESER, Granada, Spain.
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author = "Alan Wilson and L Nair",
year = "2005",
month = "9",
language = "English",
note = "XVth International Conference of RESER ; Conference date: 01-09-2005",

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Wilson, A & Nair, L 2005, 'Outsourcing services to indian call centres: an update' Paper presented at XVth International Conference of RESER, Granada, Spain, 1/09/05, .

Outsourcing services to indian call centres : an update. / Wilson, Alan; Nair, L.

2005. Paper presented at XVth International Conference of RESER, Granada, Spain.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Outsourcing services to indian call centres

T2 - an update

AU - Wilson, Alan

AU - Nair, L

PY - 2005/9

Y1 - 2005/9

N2 - This paper provides an update for outsourcing services to indian call centres

AB - This paper provides an update for outsourcing services to indian call centres

KW - call centre

KW - india

KW - update

UR - http://www.ugr.es/~reser05/Documentos/PROGRAMME%20RESER%202005.pdf

UR - http://www.ugr.es/~reser05/

M3 - Paper

ER -

Wilson A, Nair L. Outsourcing services to indian call centres: an update. 2005. Paper presented at XVth International Conference of RESER, Granada, Spain.