Online public services usage and the elderly: assessing determinants of technology readiness in Japan and the UK

Kunio Shirahada, Bach Quang Ho, Alan Wilson

Research output: Contribution to journalArticle

Abstract

The aim of this study is to identify the impact of the personal beliefs of the elderly on their attitude toward using online public services. To test hypotheses regarding the determinants and background of technology readiness, questionnaires were administered to the elderly in Japan and in the UK, countries with a well-developed online public services infrastructure and an aging population. After structural equation modelling analysis, the research identified that aging satisfaction is the strongest factor in terms of influencing online public services usage, and this is developed through social interaction. Additionally, the research identified similarities and differences stemming from the cultural background of the respondents regarding their fear of using ICT. Our findings contribute to an understanding of the elderly's personal beliefs in terms of online technology usage and relevant social support, which may pave the way for determining an elderly-friendly social policy for diffusing new technology and services.
LanguageEnglish
Article number101115
JournalTechnology in Society
Volume58
Early online date1 Mar 2019
DOIs
Publication statusPublished - 1 Aug 2019

Fingerprint

public service
Japan
determinants
Aging of materials
social support
new technology
infrastructure
anxiety
Technology readiness
Public services
questionnaire
interaction

Keywords

  • online public services
  • elderly
  • Japan
  • UK

Cite this

@article{80aa2c0cdb364cef9469210858574c66,
title = "Online public services usage and the elderly: assessing determinants of technology readiness in Japan and the UK",
abstract = "The aim of this study is to identify the impact of the personal beliefs of the elderly on their attitude toward using online public services. To test hypotheses regarding the determinants and background of technology readiness, questionnaires were administered to the elderly in Japan and in the UK, countries with a well-developed online public services infrastructure and an aging population. After structural equation modelling analysis, the research identified that aging satisfaction is the strongest factor in terms of influencing online public services usage, and this is developed through social interaction. Additionally, the research identified similarities and differences stemming from the cultural background of the respondents regarding their fear of using ICT. Our findings contribute to an understanding of the elderly's personal beliefs in terms of online technology usage and relevant social support, which may pave the way for determining an elderly-friendly social policy for diffusing new technology and services.",
keywords = "online public services, elderly, Japan, UK",
author = "Kunio Shirahada and Ho, {Bach Quang} and Alan Wilson",
year = "2019",
month = "8",
day = "1",
doi = "10.1016/j.techsoc.2019.02.001",
language = "English",
volume = "58",
journal = "Technology in Society",
issn = "0160-791X",

}

Online public services usage and the elderly : assessing determinants of technology readiness in Japan and the UK. / Shirahada, Kunio; Ho, Bach Quang; Wilson, Alan.

In: Technology in Society, Vol. 58, 101115, 01.08.2019.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Online public services usage and the elderly

T2 - Technology in Society

AU - Shirahada, Kunio

AU - Ho, Bach Quang

AU - Wilson, Alan

PY - 2019/8/1

Y1 - 2019/8/1

N2 - The aim of this study is to identify the impact of the personal beliefs of the elderly on their attitude toward using online public services. To test hypotheses regarding the determinants and background of technology readiness, questionnaires were administered to the elderly in Japan and in the UK, countries with a well-developed online public services infrastructure and an aging population. After structural equation modelling analysis, the research identified that aging satisfaction is the strongest factor in terms of influencing online public services usage, and this is developed through social interaction. Additionally, the research identified similarities and differences stemming from the cultural background of the respondents regarding their fear of using ICT. Our findings contribute to an understanding of the elderly's personal beliefs in terms of online technology usage and relevant social support, which may pave the way for determining an elderly-friendly social policy for diffusing new technology and services.

AB - The aim of this study is to identify the impact of the personal beliefs of the elderly on their attitude toward using online public services. To test hypotheses regarding the determinants and background of technology readiness, questionnaires were administered to the elderly in Japan and in the UK, countries with a well-developed online public services infrastructure and an aging population. After structural equation modelling analysis, the research identified that aging satisfaction is the strongest factor in terms of influencing online public services usage, and this is developed through social interaction. Additionally, the research identified similarities and differences stemming from the cultural background of the respondents regarding their fear of using ICT. Our findings contribute to an understanding of the elderly's personal beliefs in terms of online technology usage and relevant social support, which may pave the way for determining an elderly-friendly social policy for diffusing new technology and services.

KW - online public services

KW - elderly

KW - Japan

KW - UK

UR - https://www.journals.elsevier.com/technology-in-society

U2 - 10.1016/j.techsoc.2019.02.001

DO - 10.1016/j.techsoc.2019.02.001

M3 - Article

VL - 58

JO - Technology in Society

JF - Technology in Society

SN - 0160-791X

M1 - 101115

ER -