Novice user perception of e-services: a study in the Egyptian public sector

A. Nosseir, Sotirios Terzis

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

2 Citations (Scopus)

Abstract

Egypt is investing in e-services as a driver for socioeconomic development. Designing e-services that are conducive to novice users is central to their proliferation. This paper presents a study in an Egyptian government organization to investigate novice user perception of e-services, based on a questionnaire derived from the e-Qual e-service quality dimensions. Its main
contribution is to show that novice users perceive e-services differently to experienced users. They perceive them more highly in terms of usability and information quality, focusing primarily on attractiveness and ease of use and understanding. They find simpler interactions more appealing and easier to learn, but associate information quality with more complex interactions.
Their perception of e-service reputation although affected by presentation and usability factors is dominated by the reputation of the organization. This is the first study to focus on novice user perceptions and its results have important implications for the design of e-services.
LanguageEnglish
Title of host publicationApplied electrical engineering and computing technologies
Subtitle of host publicationconference proceedings
Place of PublicationNew York
PublisherIEEE
Pages1-6
Number of pages6
ISBN (Print)9781457710834
DOIs
Publication statusPublished - Dec 2011
EventIEEE Conference on Applied Electrical Engineering and Computing Technologies (AEECT 2011) - Amman, Jordan
Duration: 6 Dec 20118 Dec 2011

Conference

ConferenceIEEE Conference on Applied Electrical Engineering and Computing Technologies (AEECT 2011)
CountryJordan
CityAmman
Period6/12/118/12/11

Keywords

  • e-services
  • user evaluation
  • computer science
  • interactive systems
  • Egypt
  • web design
  • computers
  • usability
  • telecommunications
  • internet
  • government
  • correlation
  • novice user
  • perception
  • egyptian public sector

Cite this

Nosseir, A., & Terzis, S. (2011). Novice user perception of e-services: a study in the Egyptian public sector . In Applied electrical engineering and computing technologies : conference proceedings (pp. 1-6). New York: IEEE. https://doi.org/10.1109/AEECT.2011.6132518
Nosseir, A. ; Terzis, Sotirios. / Novice user perception of e-services : a study in the Egyptian public sector . Applied electrical engineering and computing technologies : conference proceedings. New York : IEEE, 2011. pp. 1-6
@inproceedings{7355d39a18cf48ef87c2c12dcf320311,
title = "Novice user perception of e-services: a study in the Egyptian public sector",
abstract = "Egypt is investing in e-services as a driver for socioeconomic development. Designing e-services that are conducive to novice users is central to their proliferation. This paper presents a study in an Egyptian government organization to investigate novice user perception of e-services, based on a questionnaire derived from the e-Qual e-service quality dimensions. Its main contribution is to show that novice users perceive e-services differently to experienced users. They perceive them more highly in terms of usability and information quality, focusing primarily on attractiveness and ease of use and understanding. They find simpler interactions more appealing and easier to learn, but associate information quality with more complex interactions. Their perception of e-service reputation although affected by presentation and usability factors is dominated by the reputation of the organization. This is the first study to focus on novice user perceptions and its results have important implications for the design of e-services.",
keywords = "e-services, user evaluation, computer science , interactive systems , Egypt, web design, computers, usability , telecommunications, internet, government, correlation, novice user, perception, egyptian public sector",
author = "A. Nosseir and Sotirios Terzis",
year = "2011",
month = "12",
doi = "10.1109/AEECT.2011.6132518",
language = "English",
isbn = "9781457710834",
pages = "1--6",
booktitle = "Applied electrical engineering and computing technologies",
publisher = "IEEE",

}

Nosseir, A & Terzis, S 2011, Novice user perception of e-services: a study in the Egyptian public sector . in Applied electrical engineering and computing technologies : conference proceedings. IEEE, New York, pp. 1-6, IEEE Conference on Applied Electrical Engineering and Computing Technologies (AEECT 2011), Amman, Jordan, 6/12/11. https://doi.org/10.1109/AEECT.2011.6132518

Novice user perception of e-services : a study in the Egyptian public sector . / Nosseir, A.; Terzis, Sotirios.

Applied electrical engineering and computing technologies : conference proceedings. New York : IEEE, 2011. p. 1-6.

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

TY - GEN

T1 - Novice user perception of e-services

T2 - a study in the Egyptian public sector

AU - Nosseir, A.

AU - Terzis, Sotirios

PY - 2011/12

Y1 - 2011/12

N2 - Egypt is investing in e-services as a driver for socioeconomic development. Designing e-services that are conducive to novice users is central to their proliferation. This paper presents a study in an Egyptian government organization to investigate novice user perception of e-services, based on a questionnaire derived from the e-Qual e-service quality dimensions. Its main contribution is to show that novice users perceive e-services differently to experienced users. They perceive them more highly in terms of usability and information quality, focusing primarily on attractiveness and ease of use and understanding. They find simpler interactions more appealing and easier to learn, but associate information quality with more complex interactions. Their perception of e-service reputation although affected by presentation and usability factors is dominated by the reputation of the organization. This is the first study to focus on novice user perceptions and its results have important implications for the design of e-services.

AB - Egypt is investing in e-services as a driver for socioeconomic development. Designing e-services that are conducive to novice users is central to their proliferation. This paper presents a study in an Egyptian government organization to investigate novice user perception of e-services, based on a questionnaire derived from the e-Qual e-service quality dimensions. Its main contribution is to show that novice users perceive e-services differently to experienced users. They perceive them more highly in terms of usability and information quality, focusing primarily on attractiveness and ease of use and understanding. They find simpler interactions more appealing and easier to learn, but associate information quality with more complex interactions. Their perception of e-service reputation although affected by presentation and usability factors is dominated by the reputation of the organization. This is the first study to focus on novice user perceptions and its results have important implications for the design of e-services.

KW - e-services

KW - user evaluation

KW - computer science

KW - interactive systems

KW - Egypt

KW - web design

KW - computers

KW - usability

KW - telecommunications

KW - internet

KW - government

KW - correlation

KW - novice user

KW - perception

KW - egyptian public sector

UR - http://www.scopus.com/inward/record.url?scp=84857223677&partnerID=8YFLogxK

U2 - 10.1109/AEECT.2011.6132518

DO - 10.1109/AEECT.2011.6132518

M3 - Conference contribution book

SN - 9781457710834

SP - 1

EP - 6

BT - Applied electrical engineering and computing technologies

PB - IEEE

CY - New York

ER -

Nosseir A, Terzis S. Novice user perception of e-services: a study in the Egyptian public sector . In Applied electrical engineering and computing technologies : conference proceedings. New York: IEEE. 2011. p. 1-6 https://doi.org/10.1109/AEECT.2011.6132518