No passage to India? Initial responses of UK trade unions to call centre offshoring

P.M. Bain, P. Taylor

Research output: Contribution to journalArticle

Abstract

This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.
Original languageEnglish
Pages (from-to)5-23
Number of pages18
JournalIndustrial Relations Journal
Volume39
Issue number1
DOIs
Publication statusPublished - Jan 2008

Keywords

  • India
  • UK trade unions
  • call centres
  • call centre offshoring

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