TY - JOUR
T1 - No passage to India? Initial responses of UK trade unions to call centre offshoring
AU - Bain, P.M.
AU - Taylor, P.
PY - 2008/1
Y1 - 2008/1
N2 - This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented.
Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.
AB - This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented.
Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.
KW - India
KW - UK trade unions
KW - call centres
KW - call centre offshoring
UR - http://www3.interscience.wiley.com/journal/119391443/abstract
UR - http://dx.doi.org/10.1111/j.1468-2338.2007.00471.x
U2 - 10.1111/j.1468-2338.2007.00471.x
DO - 10.1111/j.1468-2338.2007.00471.x
M3 - Article
SN - 0019-8692
VL - 39
SP - 5
EP - 23
JO - Industrial Relations Journal
JF - Industrial Relations Journal
IS - 1
ER -
