No passage to India? Initial responses of UK trade unions to call centre offshoring

P.M. Bain, P. Taylor

Research output: Contribution to journalArticle

Abstract

This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.
LanguageEnglish
Pages5-23
Number of pages18
JournalIndustrial Relations Journal
Volume39
Issue number1
DOIs
Publication statusPublished - Jan 2008

Fingerprint

India
Trade unions
Call centres
Offshoring
Resources
Efficacy

Keywords

  • India
  • UK trade unions
  • call centres
  • call centre offshoring

Cite this

@article{67e0ace5a8d04394b9ba23b7bf81ec6d,
title = "No passage to India? Initial responses of UK trade unions to call centre offshoring",
abstract = "This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.",
keywords = "India, UK trade unions, call centres, call centre offshoring",
author = "P.M. Bain and P. Taylor",
year = "2008",
month = "1",
doi = "10.1111/j.1468-2338.2007.00471.x",
language = "English",
volume = "39",
pages = "5--23",
journal = "Industrial Relations Journal",
issn = "0019-8692",
number = "1",

}

No passage to India? Initial responses of UK trade unions to call centre offshoring. / Bain, P.M.; Taylor, P.

In: Industrial Relations Journal, Vol. 39, No. 1, 01.2008, p. 5-23.

Research output: Contribution to journalArticle

TY - JOUR

T1 - No passage to India? Initial responses of UK trade unions to call centre offshoring

AU - Bain, P.M.

AU - Taylor, P.

PY - 2008/1

Y1 - 2008/1

N2 - This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.

AB - This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.

KW - India

KW - UK trade unions

KW - call centres

KW - call centre offshoring

UR - http://www3.interscience.wiley.com/journal/119391443/abstract

UR - http://dx.doi.org/10.1111/j.1468-2338.2007.00471.x

U2 - 10.1111/j.1468-2338.2007.00471.x

DO - 10.1111/j.1468-2338.2007.00471.x

M3 - Article

VL - 39

SP - 5

EP - 23

JO - Industrial Relations Journal

T2 - Industrial Relations Journal

JF - Industrial Relations Journal

SN - 0019-8692

IS - 1

ER -