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NHS Greater Glasgow and Clyde are in the midst of a major pharmacy redesign programme that aims to maximise the application of technology in the medicines supply chain and to release staff to deliver improved patient care through the Making the Most of your Medicines (MMyM) service.
This report discusses the findings from a study undertaken by a team of researchers from the University of Strathclyde and the Pharmacy and Prescribing Support Unit (PPSU) in support of this redesign programme. In particular, the study focuses on the implementation of a new approach to in-patient medicines management designed by the PPSU. This approach takes the form of a robotic pharmacy distribution system, installed in a newly-built centrally-located Pharmacy Distribution Centre (PDC). The study was conducted from January to September 2010.
The aims of the study were, first, to develop a suitable metrics framework for the new pharmacy distribution system and, second, to capture the organisational learning gained from the implementation phase of the PDC. However, as the project progressed it became clear that the primary focus would be on capturing organisational learning and providing expert advice to support implementation before a more effective performance measurement system could be designed.
The report makes three sets of recommendations relating to:
(1) standardising processes, improving quality and sharing best practice;
(2) improving staff morale;
(3) analysing and improving inventory management procedures.
These recommendations are complemented by a proposal for a new, multi-layered performance measurement framework. This would consist of a Balanced Scorecard for strategic control (quarterly, monthly), into which feeds an Operational Dashboard (weekly, daily, all of which would be underpinned by a Lean Six Sigma improvement framework (incorporating FMEA and HACCP techniques where possible).
|Place of Publication||Glasgow|
|Publisher||University of Strathclyde|
|Number of pages||87|
|Publication status||Published - Dec 2010|
- NHS Greater Glasgow & Clyde
- acute pharmacy
- redesign programme
- pharmacy and prescribing support unit
FingerprintDive into the research topics of 'NHS Greater Glasgow & Clyde Acute Pharmacy Redesign Program: Report for the Pharmacy and Prescribing Support Unit, NHS Greater Glasgow and Clyde'. Together they form a unique fingerprint.
- 1 Finished
5/01/10 → 3/10/10
van der Meer, R., Lannigan, N., Bennie, M. & Dunlop Corcoran, E., 25 Mar 2015.
Research output: Contribution to conference › Other › peer-reviewOpen AccessFile
Early stage experiences of the implementation of a large scale robotic storage and distribution system in a hospital pharmacy service within a large UK health authorityCorcoran, E. D., Bennie, M., Van Der Meer, R. & Lannigan, N., Mar 2014.
Research output: Contribution to conference › PosterOpen AccessFile
- 3 Key-note speaker and plenary lectures at conferences
Robert van der Meer (Keynote/plenary speaker)25 Mar 2015 → 27 Mar 2015
Activity: Participating in or organising an event types › Key-note speaker and plenary lectures at conferences