News aggregator services: user expectations and experience

S. Chowdhury, M. Landoni

Research output: Contribution to journalArticlepeer-review

18 Citations (Scopus)


The paper aims to find out what users expect from a news aggregator service, and how the current and available news aggregator services compare to each other in terms of their features and usability from users' perspectives. Users identified a number of expected features of news aggregators. Survey results show that an ideal news aggregator service may be created by combining the usability features of TVEyes and the retrieval performance of GoogleNews. Studies reporting on the features and usability of news aggregator services is not common in the literature. In that respect, this is an important and new piece of research. The findings of this research may be used by researchers or service providers to produce a new aggregator service, or improve an existing news aggregator service.
Original languageEnglish
Pages (from-to)100-115
Number of pages15
JournalOnline Information Review
Issue number2
Publication statusPublished - 2006


  • digital communication systems
  • information media
  • information services
  • news aggregation


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