New Technology @ Work

P. Boreham, P. Thompson, R. Parker, R. Hall

Research output: Book/ReportBook

Abstract

New computer and communications technologies have acted as the catalyst for a revolution in the way goods are produced and services delivered, leading to profound changes in the way work is organized and the way jobs are designed. This important book examines the nature, setting and impact of new technologies on work, organization and management. Conventional debates about new technology often invoke optimistic visions of enhanced democracy, rising skills and economic abundance; others predict darker scenarios such as the destruction of jobs through labour-eliminating devices. This book proposes an alternative perspective, arguing that technology can be powerful, but in and of itself has no independent causal powers. It considers the impact of new technologies on manufacturing, clerical, administrative and call centre employment, in both managerial and professional arenas, and introduces the growing phenomena of telework. The book also assesses the important political and economic forces that restrict or facilitate the flow of new technologies on national and global levels.
Original languageEnglish
Number of pages240
Publication statusPublished - 2008

Keywords

  • ict
  • technological change
  • human resource management
  • information and communication technologies
  • work organisation

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