New public management in public sector organisations - the dark sides of managerialistic 'enlightenment'

T. Diefenbach

    Research output: Contribution to journalArticle

    339 Citations (Scopus)

    Abstract

    For many years the proponents of New Public Management (NPM) have promised to improve public services by making public sector organizations much more 'business-like'. There have been many investigations and empirical studies about the nature of NPM as well as its impact on organizations. However, most of these studies concentrate only on some elements of NPM and provide interesting, but often anecdotal, evidence and insights. Perhaps exactly because of the large amount of extremely revealing and telling empirical studies, there is, therefore, a lack of a systematic identification and understanding of the nature of NPM and its overall relevance. This paper contributes to a systematic identification and understanding of the concept of NPM as well as its multi-dimensional impact on public sector organizations. First, the paper aims at (re-) constructing a comprehensive taxonomy of NPM's main assumptions and core elements. Secondly, the paper tries to provide a more comprehensive and meta-analytical analysis of primarily the negative consequences of NPM-strategies for public sector organizations as well as the people working in them.
    Original languageEnglish
    Pages (from-to)892-909
    Number of pages17
    JournalPublic Administration
    Volume87
    Issue number4
    DOIs
    Publication statusPublished - 16 Jul 2009

    Keywords

    • public management
    • public sector
    • organisations
    • business management

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