New development: ‘Appreciate–Engage–Facilitate’: the role of public managers in value creation in public service ecosystems

Stephen P. Osborne; Madeline  Powell; Tie Cui; Kirsty Strokosch

doi:10.1080/09540962.2021.1916189

New development: ‘Appreciate–Engage–Facilitate’: the role of public managers in value creation in public service ecosystems

Stephen P. Osborne, Madeline Powell, Tie Cui, Kirsty Strokosch

Work, Employment And Organisation

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Abstract

This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Appreciate–Engage–Facilitate’) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.

Original language	English
Pages (from-to)	668-671
Number of pages	4
Journal	Public Money and Management
Volume	41
Issue number	8
Early online date	12 May 2021
DOIs	https://doi.org/10.1080/09540962.2021.1916189
Publication status	Published - 30 Nov 2021

Keywords

public managers
public service ecosystem
public service logic
public services
value creation

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10.1080/09540962.2021.1916189Licence: CC BY-NC-ND 4.0

Osborne-etal-PMM-2021-the-role-of-public-managers-in-value-creation-in-public-service-ecosystemsFinal published version, 1.24 MBLicence: CC BY-NC-ND 4.0

Cite this

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title = "New development: {\textquoteleft}Appreciate–Engage–Facilitate{\textquoteright}: the role of public managers in value creation in public service ecosystems",

abstract = "This article argues for the {\textquoteleft}public service ecosystem{\textquoteright} as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic ({\textquoteleft}Appreciate–Engage–Facilitate{\textquoteright}) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.",

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AU - Strokosch, Kirsty

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AB - This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Appreciate–Engage–Facilitate’) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.

KW - public managers

KW - public service ecosystem

KW - public service logic

KW - public services

KW - value creation

U2 - 10.1080/09540962.2021.1916189

DO - 10.1080/09540962.2021.1916189

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ER -

New development: ‘Appreciate–Engage–Facilitate’: the role of public managers in value creation in public service ecosystems

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Keywords

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