Moving between groups and individuals using a DSS

Fran Ackermann, Steve Cropper, Colin Eden

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)


This paper aims to explore how an « Ideas Management program », COPE, used by senior decision makers in a number of organisations, act as a Decision Support System. Based upon two extensive case studies of decision makers using the COPE system, rather than a more conventional DSS, benefits of this type of system for these decision makers are explored. These insights not only suggest some further characteristics worth bearing in mind during the design and development of DSSs, but also support a framework for creating DSSs focused on supporting managerial decision making. The characteristics include: the advantages of designing DSSs that do not disaggregate the decision maker's DSS from his interactions with groups or other individuals but rather aims to support it; the increase in effectiveness of incorporating social as well as analytical process within the DSS; and the role of qualitative rather than quantitative data as the source to the model base.
Original languageEnglish
Pages (from-to)17-34
Number of pages18
JournalJournal of Decision Systems
Issue number1
Publication statusPublished - 1992


  • groups and individuals
  • using a DSS
  • moving between
  • managerial decision making
  • ideas management
  • decision support system
  • groups
  • individuals
  • characteristics


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