Recent research by Adler and Adler reveals contradictory claims about the job quality of hotel room attendants; suggesting that an objectively ‘bad’ job can be perceived as subjectively ‘good’ by workers. This contradiction resonates with wider issues about how job quality is conceived – objectively and/or subjectively. Drawing on empirical research of room attendant jobs in upper market hotels in three cities in the UK and Australia, this paper addresses the contradiction by examining both the objective and subjective dimensions of job quality for room attendants. In doing so it refines Adler and Adler's work, constructs a new typology of workers and a new categorisation of job quality informed by workers characteristics and preferences. This categorisation improves conceptual understanding of job quality by enjoining its objective and subjective dimensions.
|Number of pages||21|
|Journal||International Journal of Human Resource Management|
|Early online date||20 Aug 2014|
|Publication status||Published - 1 Jun 2015|
- hotel industry
- job quality
Knox, A., Warhurst, C., Nickson, D., & Dutton, E. (2015). More than a feeling: using hotel room attendants to improve understanding of job quality. International Journal of Human Resource Management, 26(12), 1547-1567. https://doi.org/10.1080/09585192.2014.949818