Abstract
The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.
| Original language | English |
|---|---|
| Pages (from-to) | 217-228 |
| Number of pages | 11 |
| Journal | International Journal of Health Care Quality Assurance |
| Volume | 18 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 2005 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 3 Good Health and Well-being
Keywords
- customer services quality
- health services
- performance measurement
- quality measurement
- Scotland
- SERVQUAL
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