Measuring service quality in a colposcopy clinic

M. Wisniewski, H. Wisniewski

Research output: Contribution to journalArticle

69 Citations (Scopus)

Abstract

The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.
Original languageEnglish
Pages (from-to)217-228
Number of pages11
JournalInternational Journal of Health Care Quality Assurance
Volume18
Issue number3
DOIs
Publication statusPublished - 2005

Keywords

  • customer services quality
  • health services
  • performance measurement
  • quality measurement
  • Scotland
  • SERVQUAL

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