Abstract
The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.
Original language | English |
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Pages (from-to) | 217-228 |
Number of pages | 11 |
Journal | International Journal of Health Care Quality Assurance |
Volume | 18 |
Issue number | 3 |
DOIs | |
Publication status | Published - 2005 |
Keywords
- customer services quality
- health services
- performance measurement
- quality measurement
- Scotland
- SERVQUAL