Measuring service quality in a colposcopy clinic

M. Wisniewski; H. Wisniewski

doi:10.1108/09526860510594776

Measuring service quality in a colposcopy clinic

M. Wisniewski, H. Wisniewski

Management Science

Research output: Contribution to journal › Article › peer-review

87 Citations (Scopus)

Abstract

The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.

Original language	English
Pages (from-to)	217-228
Number of pages	11
Journal	International Journal of Health Care Quality Assurance
Volume	18
Issue number	3
DOIs	https://doi.org/10.1108/09526860510594776
Publication status	Published - 2005

Keywords

customer services quality
health services
performance measurement
quality measurement
Scotland
SERVQUAL

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1108/09526860510594776

Cite this

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KW - quality measurement

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Measuring service quality in a colposcopy clinic

Abstract

Keywords

UN SDGs

Access to Document

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