Abstract
The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.
| Original language | English |
|---|---|
| Pages (from-to) | 217-228 |
| Number of pages | 11 |
| Journal | International Journal of Health Care Quality Assurance |
| Volume | 18 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 2005 |
Keywords
- customer services quality
- health services
- performance measurement
- quality measurement
- Scotland
- SERVQUAL
Cite this
Wisniewski, M., & Wisniewski, H. (2005). Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance , 18(3), 217-228. https://doi.org/10.1108/09526860510594776