Measuring consumer vulnerability to perceived product similarity problems and its consequences

G. Walsh, V.W. Mitchell, L. Miller, T. Kilian

Research output: Contribution to journalArticle

10 Citations (Scopus)

Abstract

The brand clutter in many product categories and increasing numbers of similar products, some of which are deliberate look-alikes, make it more difficult for consumers to distinguish between brands, which can lead to more mistaken and misinformed purchases. Moreover, increasing brand similarity is likely to influence important consumer outcomes. To examine this phenomenon, a perceived product-similarity scale developed in Germany was administered to 220 consumers in the United Kingdom. Following the formulation of testable hypotheses and assessments of the scale's reliability and validity, the scale was used to measure perceived product similarity (PPS) across three different product categories, while examining the impact of PPS on brand loyalty and word of mouth. Structural equation modelling revealed that PPS significantly affects word of mouth but not brand loyalty. In addition, cluster analysis identified three meaningful and distinct PPS groups. Implications for marketing managers, consumer policy makers, and marketing research are discussed.
LanguageEnglish
Pages146-162
Number of pages16
JournalJournal of Marketing Management
Volume26
Issue number1/2
DOIs
Publication statusPublished - 2010

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Consumer vulnerability
Word-of-mouth
Brand loyalty
Product category
Structural equation modeling
Managers
Purchase
Cluster analysis
Marketing
Marketing research
Politicians
Germany

Keywords

  • cognitive vulnerability
  • perceived product similarity
  • structural equation modelling

Cite this

Walsh, G. ; Mitchell, V.W. ; Miller, L. ; Kilian, T. / Measuring consumer vulnerability to perceived product similarity problems and its consequences. In: Journal of Marketing Management. 2010 ; Vol. 26, No. 1/2. pp. 146-162.
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Measuring consumer vulnerability to perceived product similarity problems and its consequences. / Walsh, G.; Mitchell, V.W.; Miller, L.; Kilian, T.

In: Journal of Marketing Management, Vol. 26, No. 1/2, 2010, p. 146-162.

Research output: Contribution to journalArticle

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