Maturity models as an appropriate approach for knowledge management?

Research output: Contribution to conferencePaper

Abstract

Maturity models have been successfully used in a number of areas, such as software development and supply chain management, and their success has made them appealing for other areas, including knowledge management. This study questions the validity of the existing maturity models in knowledge management and attempts to build one using a transparent development process. However, the research leads to unexpected results; it demonstrates that building a maturity model for knowledge management is problematic, and questions the very framework and the hierarchy of parameters of the process maturity as well. These findings were enabled by employing a combination of two methods: machine learning using knowledge-based expert system (also referred to as inductive or case-based reasoning, CBR) and correlation analysis, of which the former is new to this type of research.

Conference

ConferenceEURAM 2017: 17th Annual Conference of the European Academy of Management
Abbreviated titleEURAM 2017
CountryUnited Kingdom
CityGlasgow
Period21/06/1724/06/17
Internet address

Fingerprint

Knowledge management
Maturity model
Software development
Maturity
Knowledge-based
And supply chain management
Correlation analysis
Expert system
Case-based reasoning
Development process
Machine learning

Keywords

  • knowledge management
  • maturity models
  • knowledge management systems

Cite this

Shpakova, A., Dörfler, V., & MacBryde, J. (2017). Maturity models as an appropriate approach for knowledge management?. 1-39. Paper presented at EURAM 2017: 17th Annual Conference of the European Academy of Management, Glasgow, United Kingdom.
Shpakova, Agnessa ; Dörfler, Viktor ; MacBryde, Jillian. / Maturity models as an appropriate approach for knowledge management?. Paper presented at EURAM 2017: 17th Annual Conference of the European Academy of Management, Glasgow, United Kingdom.39 p.
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Shpakova, A, Dörfler, V & MacBryde, J 2017, 'Maturity models as an appropriate approach for knowledge management?' Paper presented at EURAM 2017: 17th Annual Conference of the European Academy of Management, Glasgow, United Kingdom, 21/06/17 - 24/06/17, pp. 1-39.

Maturity models as an appropriate approach for knowledge management? / Shpakova, Agnessa; Dörfler, Viktor; MacBryde, Jillian.

2017. 1-39 Paper presented at EURAM 2017: 17th Annual Conference of the European Academy of Management, Glasgow, United Kingdom.

Research output: Contribution to conferencePaper

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AU - Shpakova, Agnessa

AU - Dörfler, Viktor

AU - MacBryde, Jillian

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AB - Maturity models have been successfully used in a number of areas, such as software development and supply chain management, and their success has made them appealing for other areas, including knowledge management. This study questions the validity of the existing maturity models in knowledge management and attempts to build one using a transparent development process. However, the research leads to unexpected results; it demonstrates that building a maturity model for knowledge management is problematic, and questions the very framework and the hierarchy of parameters of the process maturity as well. These findings were enabled by employing a combination of two methods: machine learning using knowledge-based expert system (also referred to as inductive or case-based reasoning, CBR) and correlation analysis, of which the former is new to this type of research.

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Shpakova A, Dörfler V, MacBryde J. Maturity models as an appropriate approach for knowledge management?. 2017. Paper presented at EURAM 2017: 17th Annual Conference of the European Academy of Management, Glasgow, United Kingdom.