Marketing in the UAE, multicultural consumers, market places and servicescapes

Alun Epps, Catherine Demangeot

Research output: Contribution to conferencePaper

Abstract

This paper examines the challenges and opportunities faced by the contemporary marketer in the United Arab Emirates (UAE), a new nation in the Middle East. This serendipitous multi-cultural marketing paper is part of a larger study of marketing in the UAE and region in general. Using a combination of literature review and expert opinion collected by a round table focus group, the study explores themes that include multi-culturalism; service quality, international and local branding. The work concludes that whilst there are challenges such as diversity, newness of the nation, turbulent environmental factors and national image; there is a strong sense of optimism and strength in UAE marketing that can ultimately teach the world much in the fields of emerging nations, growth, diversification, portfolio management and survival during challenging times.
Original languageEnglish
Publication statusPublished - Nov 2011
EventFirst Conference on Emerging Research Paradigms in Business and Social Sciences - Dubai, United Arab Emirates
Duration: 22 Nov 201124 Nov 2011

Conference

ConferenceFirst Conference on Emerging Research Paradigms in Business and Social Sciences
CountryUnited Arab Emirates
CityDubai
Period22/11/1124/11/11

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Keywords

  • UAE
  • multicultural consumers
  • global vs. local branding
  • segmentation
  • marketplaces
  • servicescapes

Cite this

Epps, A., & Demangeot, C. (2011). Marketing in the UAE, multicultural consumers, market places and servicescapes. Paper presented at First Conference on Emerging Research Paradigms in Business and Social Sciences , Dubai, United Arab Emirates.