Managing the value delivery process

T.J. Turner, V. Martinez, U. Bititci

Research output: Contribution to journalArticlepeer-review

6 Citations (Scopus)
67 Downloads (Pure)


This paper introduces a reference model for the life cycle of a logical business unit (LBU). It goes on to explain how the model was deduced from empirical data generated during participation by the authors in a series of change management interventions in various organisations situated in the West of Scotland. Case studies are used from these interventions to illustrate how the application of reliability-engineering concepts was used to explore the performance of business processes in delivering stakeholder value. It is recommended that "generate" "decommission" and "remedial" business processes are added to a widely used business process framework. This new framework when used for lifecycle planning of LBUs in conjunction with the LBU life cycle model can assist businesses in reliable delivery of stakeholder value.
Original languageEnglish
Pages (from-to)302-318
Number of pages16
JournalInternational Journal of Physical Distribution and Logistics Management
Issue number4
Publication statusPublished - 2004


  • process management
  • stakeholders
  • value chain
  • desin engineering
  • logistics management


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