Managing processes through teamwork

Research output: Contribution to journalArticle

18 Citations (Scopus)

Abstract

Efficient teamwork has been shown to be a key element for improving business process performance and, as a consequence, organisational performance. As a result of this, improving management and measurement of team performance has captured the interest of many organisations intending to increase their competitiveness. This paper illustrates some of the research findings of an on-going collaborative research project. It first introduces the idea behind a framework for managing process team performance and later compares this framework with the work that an EFQM winning organisation (2000 European Quality Award prize winner) carried out in order to re-engineer its organisation towards a structure based on processes and teams.
Original languageEnglish
Pages (from-to)338-350
Number of pages13
JournalBusiness Process Management Journal
Volume8
Issue number4
DOIs
Publication statusPublished - 2002

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Keywords

  • BPR
  • management
  • teams
  • performance management
  • case studies

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