Managing customer satisfaction surveys and effective service management

A.M. Wilson, B. Caemmerer

Research output: Contribution to conference › Paper

Abstract

This paper discusses managing customer satisfication surveys and effective service management.
LanguageEnglish
Publication statusPublished - 2005

Fingerprint

Customer surveys
Service management
Customer satisfaction

Cite this

Wilson, A.M. ; Caemmerer, B. / Managing customer satisfaction surveys and effective service management.
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Wilson, AM & Caemmerer, B 2005, 'Managing customer satisfaction surveys and effective service management'.

Managing customer satisfaction surveys and effective service management. / Wilson, A.M.; Caemmerer, B.

2005.

Research output: Contribution to conference › Paper

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Wilson AM, Caemmerer B. Managing customer satisfaction surveys and effective service management. 2005.