Managing customer satisfaction surveys and effective service management

A.M. Wilson, B. Caemmerer

Research output: Contribution to conferencePaper

Abstract

This paper discusses managing customer satisfication surveys and effective service management.
LanguageEnglish
Publication statusPublished - 2005

Fingerprint

Customer surveys
Service management
Customer satisfaction

Cite this

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title = "Managing customer satisfaction surveys and effective service management",
abstract = "This paper discusses managing customer satisfication surveys and effective service management.",
author = "A.M. Wilson and B. Caemmerer",
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Managing customer satisfaction surveys and effective service management. / Wilson, A.M.; Caemmerer, B.

2005.

Research output: Contribution to conferencePaper

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M3 - Paper

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