Managing and improving business processes reliability

Umit Bititci, Kepa Mendibil, Trevor Turner

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.
LanguageEnglish
JournalInternational Journal of Business Performance Management
Volume4
Issue number1
DOIs
Publication statusPublished - 2002

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Business process
Business environment
Monitoring

Keywords

  • business processes reliability
  • active monitoring
  • design engineering

Cite this

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title = "Managing and improving business processes reliability",
abstract = "Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.",
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author = "Umit Bititci and Kepa Mendibil and Trevor Turner",
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Managing and improving business processes reliability. / Bititci, Umit; Mendibil, Kepa; Turner, Trevor.

In: International Journal of Business Performance Management, Vol. 4, No. 1, 2002.

Research output: Contribution to journalArticle

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AU - Bititci, Umit

AU - Mendibil, Kepa

AU - Turner, Trevor

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KW - active monitoring

KW - design engineering

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DO - 10.1504/IJBPM.2002.000109

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JO - International Journal of Business Performance Management

T2 - International Journal of Business Performance Management

JF - International Journal of Business Performance Management

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