Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.
|Journal||International Journal of Business Performance Management|
|Publication status||Published - 2002|
- business processes reliability
- active monitoring
- design engineering
Bititci, U., Mendibil, K., & Turner, T. (2002). Managing and improving business processes reliability. International Journal of Business Performance Management, 4(1). https://doi.org/10.1504/IJBPM.2002.000109