Managing and improving business processes reliability

Umit Bititci, Kepa Mendibil, Trevor Turner

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)
30 Downloads (Pure)


Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.
Original languageEnglish
JournalInternational Journal of Business Performance Management
Issue number1
Publication statusPublished - 2002


  • business processes reliability
  • active monitoring
  • design engineering


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