Managing and improving business processes reliability

Umit Bititci, Kepa Mendibil, Trevor Turner

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)
30 Downloads (Pure)

Abstract

Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.
Original languageEnglish
JournalInternational Journal of Business Performance Management
Volume4
Issue number1
DOIs
Publication statusPublished - 2002

Keywords

  • business processes reliability
  • active monitoring
  • design engineering

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