Managing and delivering welfare

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Abstract

    There has been a huge change in the way we manage and deliver welfare services since the 1980s .
    The emergence of the ‘New Public Management’ saw an increased emphasis on performance management and techniques from private management being brought into public management .
    At the same time as the NPM appeared, the boundaries between public and private management were also blurred as market-based mechanisms were introduced into areas traditionally based on public provision only.
    In the 2010s, many of the ideas that were central to the NPM appear to be under question, as research supporting them has been undermined and there have been big high-profile problems in public service delivery that the NPM has not prevented.
    Looking forward, we need to embrace psychological and research giving us a richer view of organisational life, while accepting that some form of public management is necessary.
    Original languageEnglish
    Title of host publicationThe Student's Companion to Social Policy
    EditorsPete Alcock, Tina Haux, Margaret May, Sharon Wright
    PublisherWiley-Blackwell
    Pages306-313
    Edition5th
    ISBN (Print)9781118965979
    Publication statusPublished - 2016

    Keywords

    • welfare services
    • new public management
    • old public administration
    • public services
    • management
    • delivery
    • organisational life

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