Managerial support and employee wellbeing in Greek hospitality: a social support theory perspective on customer abuse

Original language	English
Title of host publication	Unpacking Hospitality Work Realities
Subtitle of host publication	Insights and Advocacy from the Global Hospitality Research Alliance
Editors	Deirdre Curran, Anastasios Hadjisolomou
Place of Publication	Oxford
Chapter	6
Pages	65-81
Number of pages	17
ISBN (Electronic)	9781917433211
Publication status	Published - 1 May 2025

Keywords

• hospitality
• employee well-being
• social support

Research output

Research output per year 2025 2025 2025

• 4 Chapter
• 1 Book

Research output per year

Research output per year

• The Fair Work Framework: Its future and evolution

  Gjerald, O., Larkin, A. & Nickson, D., 28 May 2025, Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance. Curran, D. & Hadjisolomou , A. (eds.). p. 184-200 17 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter

• Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance

  Curran, D. (Editor) & Hadjisolomou, A. (Editor), 28 May 2025, Oxford. 240 p.

  Research output: Book/Report › Book

  • Tourism 100%
  • Advocacy 100%
  • Evidence-Based 100%
  • Working Conditions 100%
  • Minimum Wage 100%

• Hospitality employment during and after times of crisis

  Baum, T. & Linge, T., 1 Apr 2025, Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance. Oxford, p. 169-183 14 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter

  • Non-Standard Employment 100%
  • Specific Industry 100%
  • Low Wages 100%
  • Make-to-Order 100%
  • Workforce 100%

View all 5 research outputs

Cite this

• APA
• Author
• BIBTEX
• Harvard
• Standard
• RIS
• Vancouver

Mitsakis, F., Kouki, A., & Hadjisolomou, T. (2025). Managerial support and employee wellbeing in Greek hospitality: a social support theory perspective on customer abuse. In D. Curran, & A. Hadjisolomou (Eds.), Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance (pp. 65-81).

Mitsakis, Fotios ; Kouki, Amarisa ; Hadjisolomou, Tasos. / Managerial support and employee wellbeing in Greek hospitality : a social support theory perspective on customer abuse. Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance. editor / Deirdre Curran ; Anastasios Hadjisolomou. Oxford, 2025. pp. 65-81

@inbook{c83ef8451aeb44dabbc9a0a0270d4f04,

title = "Managerial support and employee wellbeing in Greek hospitality: a social support theory perspective on customer abuse",

keywords = "hospitality, employee well-being, social support",

author = "Fotios Mitsakis and Amarisa Kouki and Tasos Hadjisolomou",

year = "2025",

month = may,

day = "1",

language = "English",

isbn = "9781917433204",

pages = "65--81",

editor = "Deirdre Curran and Anastasios Hadjisolomou",

booktitle = "Unpacking Hospitality Work Realities",

}

Mitsakis, F, Kouki, A & Hadjisolomou, T 2025, Managerial support and employee wellbeing in Greek hospitality: a social support theory perspective on customer abuse. in D Curran & A Hadjisolomou (eds), Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance. Oxford, pp. 65-81.

Managerial support and employee wellbeing in Greek hospitality: a social support theory perspective on customer abuse. / Mitsakis, Fotios ; Kouki, Amarisa ; Hadjisolomou, Tasos.
Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance. ed. / Deirdre Curran; Anastasios Hadjisolomou. Oxford, 2025. p. 65-81.

Research output: Chapter in Book/Report/Conference proceeding › Chapter

TY - CHAP

T1 - Managerial support and employee wellbeing in Greek hospitality

T2 - a social support theory perspective on customer abuse

AU - Mitsakis, Fotios

AU - Kouki, Amarisa

AU - Hadjisolomou, Tasos

PY - 2025/5/1

Y1 - 2025/5/1

KW - hospitality

KW - employee well-being

KW - social support

M3 - Chapter

SN - 9781917433204

SP - 65

EP - 81

BT - Unpacking Hospitality Work Realities

A2 - Curran, Deirdre

A2 - Hadjisolomou, Anastasios

CY - Oxford

ER -

Mitsakis F, Kouki A, Hadjisolomou T. Managerial support and employee wellbeing in Greek hospitality: a social support theory perspective on customer abuse. In Curran D, Hadjisolomou A, editors, Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance. Oxford. 2025. p. 65-81