Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management

J. Gennard, E. Soltani, R.B. Van Der Meer, T.M. Williams

Research output: Contribution to journalArticle

Abstract

Examines the lessons learned from Total Quality Management focused organisations and considers the implications for the theory and practice of performance management.
Original languageEnglish
Pages (from-to)30-55
Number of pages25
JournalMagnus Journal of Management
Volume1
Issue number2
Publication statusPublished - 2005

Keywords

  • performance management
  • total quality management
  • organisations
  • management

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