Abstract
In light of the increasing importance of the service sector, the objective of this chapter is to discuss whether the business improvement methodology known as Lean Six Sigma is applicable to the service industry as well, and illustrate some case study applications.
| Original language | English |
|---|---|
| Title of host publication | Advanced Topics in Applied Operations Management |
| Editors | Yair Holtzman |
| Place of Publication | Rijeka |
| Number of pages | 12 |
| DOIs | |
| Publication status | Published - 16 Mar 2012 |
Keywords
- lean six sigma
- service industry
- business improvement methodology
- call centres
- human resources administration
- health-care delivery
- profitability
- service-excellence
- barriers
- implementation