Lean six sigma in the service industry

Alessandro Laureani

Research output: Chapter in Book/Report/Conference proceeding › Chapter

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Abstract

In light of the increasing importance of the service sector, the objective of this chapter is to discuss whether the business improvement methodology known as Lean Six Sigma is applicable to the service industry as well, and illustrate some case study applications.
Original languageEnglish
Title of host publicationAdvanced Topics in Applied Operations Management
EditorsYair Holtzman
Place of PublicationRijeka
Number of pages12
DOIs
Publication statusPublished - 16 Mar 2012

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Lean Six Sigma
Service sector
Business improvement
Methodology
Service industries

Keywords

  • lean six sigma
  • service industry
  • business improvement methodology
  • call centres
  • human resources administration
  • health-care delivery
  • profitability
  • service-excellence
  • barriers
  • implementation

Cite this

Laureani, A. (2012). Lean six sigma in the service industry. In Y. Holtzman (Ed.), Advanced Topics in Applied Operations Management Rijeka. https://doi.org/10.5772/31961
Laureani, Alessandro. / Lean six sigma in the service industry. Advanced Topics in Applied Operations Management. editor / Yair Holtzman. Rijeka, 2012.
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Laureani, A 2012, Lean six sigma in the service industry. in Y Holtzman (ed.), Advanced Topics in Applied Operations Management. Rijeka. https://doi.org/10.5772/31961

Lean six sigma in the service industry. / Laureani, Alessandro.

Advanced Topics in Applied Operations Management. ed. / Yair Holtzman. Rijeka, 2012.

Research output: Chapter in Book/Report/Conference proceeding › Chapter

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KW - business improvement methodology

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KW - human resources administration

KW - health-care delivery

KW - profitability

KW - service-excellence

KW - barriers

KW - implementation

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Laureani A. Lean six sigma in the service industry. In Holtzman Y, editor, Advanced Topics in Applied Operations Management. Rijeka. 2012 https://doi.org/10.5772/31961

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