Abstract
| Language | English |
|---|---|
| Title of host publication | Advanced Topics in Applied Operations Management |
| Editors | Yair Holtzman |
| Place of Publication | Rijeka |
| Number of pages | 12 |
| DOIs | |
| Publication status | Published - 16 Mar 2012 |
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Keywords
- lean six sigma
- service industry
- business improvement methodology
- call centres
- human resources administration
- health-care delivery
- profitability
- service-excellence
- barriers
- implementation
Cite this
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Lean six sigma in the service industry. / Laureani, Alessandro.
Advanced Topics in Applied Operations Management. ed. / Yair Holtzman. Rijeka, 2012.Research output: Chapter in Book/Report/Conference proceeding › Chapter
TY - CHAP
T1 - Lean six sigma in the service industry
AU - Laureani, Alessandro
PY - 2012/3/16
Y1 - 2012/3/16
N2 - In light of the increasing importance of the service sector, the objective of this chapter is to discuss whether the business improvement methodology known as Lean Six Sigma is applicable to the service industry as well, and illustrate some case study applications.
AB - In light of the increasing importance of the service sector, the objective of this chapter is to discuss whether the business improvement methodology known as Lean Six Sigma is applicable to the service industry as well, and illustrate some case study applications.
KW - lean six sigma
KW - service industry
KW - business improvement methodology
KW - call centres
KW - human resources administration
KW - health-care delivery
KW - profitability
KW - service-excellence
KW - barriers
KW - implementation
UR - https://dx.doi.org/10.5772/1848
U2 - 10.5772/31961
DO - 10.5772/31961
M3 - Chapter
SN - 9789535103455
BT - Advanced Topics in Applied Operations Management
A2 - Holtzman, Yair
CY - Rijeka
ER -