Lean manufacturing culture: the role of human perceptions of standardized work

Lean implementation and its sustainability are strongly coupled with organizational culture and consequently the culture defines success. Organizational culture is strongly linked with organizational dynamics. Work standardization is one of the lean tools whose role in terms of organizational performance improvement has been claimed in the literature; however, its implications in terms of employee’s perceptions are still controversial. This study aims at investigating the effect of position on employee’s perception about the standardized work. Four textile manufacturing companies in Pakistan were selected for the purpose of data collection, where the implementation level of the tool and organizational maturity towards lean adoption were initially measured. A questionnaire was administered to 326 employees from these organizations. The overall data sample was divided into two categories (white-collar and blue-collar). Data analysis was by F-tests (for identifying significance levels) and separate regression analyses (for identifying variables associated with negative perceptions of employees). A significant difference was found between white-collar employees, who were generally positive about the standardization of work, and the blue-collar employees that had negative perceptions. Moreover, the study concluded that positive perceptions about standardized work are directly linked with job satisfaction and inversely linked with job stress.