Larger screen, inaccurate perceptions: investigating visual framing effects on online shoppers' product-size estimation

Sorim Chung, Maria Karampela

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

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Abstract

Incorrect size is often a principal reason behind e-commerce returns. This research investigates the visual framing effects of screen size on e-shoppers’ accuracy of product-size estimations and attitudes toward products. Three experiments reveal the mechanism behind screen size effects and inform practical recommendations about optimization of e-retailers’ websites.
Original languageEnglish
Title of host publicationAdvances in Consumer Research
Place of PublicationDuluth, MN
Pages653-654
Number of pages2
Publication statusPublished - 1 Jun 2021
EventAssociation for Consumer Research Annual Conference 2020: Rendez-vous in the City Of Light - Paris, France
Duration: 1 Oct 20204 Oct 2020

Conference

ConferenceAssociation for Consumer Research Annual Conference 2020
Country/TerritoryFrance
CityParis
Period1/10/204/10/20

Keywords

  • e-commerce
  • visual framing
  • screen size

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