There are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This chapter focuses on labour process theory and the idea of putting the materialism back into the meaning of service work.
|Title of host publication||Service work|
|Subtitle of host publication||Critical perspectives|
|Number of pages||22|
|Publication status||Published - 2008|
- service work
- labour process theory
- human resource management