Labour process theory: putting the materialism back into the meaning of service work

C. Warhurst, P. Thompson, D.P. Nickson

Research output: Chapter in Book/Report/Conference proceedingChapter

33 Citations (Scopus)

Abstract

There are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This chapter focuses on labour process theory and the idea of putting the materialism back into the meaning of service work.
Original languageEnglish
Title of host publicationService work
Subtitle of host publication Critical perspectives
Pages91-112
Number of pages22
Publication statusPublished - 2008

Keywords

  • service work
  • labour process theory
  • human resource management
  • materialism

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