@inbook{293b82393729478585cd3e39120ca62a,
title = "Labour and the changing landscapes of the call centre",
abstract = "This chapter builds on previous attempts to integrate labour process analysis with the Global Commodity Chain, Global Value Chain and Global Production Network frameworks.",
keywords = "call center , call centre employment, call centre offshoring, call centre value chain, call centres, call centre work, labour, labour process, labour process analysis, labour process theory, indeterminacy, global value chains, global production networks",
author = "Phil Taylor",
year = "2015",
month = apr,
day = "3",
language = "English",
isbn = "9781137410351",
series = "Critical Perspectives on Work and Employment",
publisher = "Palgrave Macmillan Ltd.",
pages = "266--286",
editor = "Kirsty Newsome and Taylor, {Phil } and Jennifer Bair and Rainnie, {Al }",
booktitle = "Putting Labour in its Place",
address = "United Kingdom",
}