Labour and the changing landscapes of the call centre

Research output: Chapter in Book/Report/Conference proceedingChapter


This chapter builds on previous attempts to integrate labour process analysis with the Global Commodity Chain, Global Value Chain and Global Production Network frameworks.
Original languageEnglish
Title of host publicationPutting Labour in its Place
Subtitle of host publicationLabour Process Analysis and Global Value Chains
EditorsKirsty Newsome, Phil Taylor, Jennifer Bair, Al Rainnie
Place of PublicationBasingstoke
PublisherPalgrave Macmillan Ltd.
Number of pages21
ISBN (Print)9781137410351
Publication statusPublished - 3 Apr 2015

Publication series

NameCritical Perspectives on Work and Employment


  • call center
  • call centre employment
  • call centre offshoring
  • call centre value chain
  • call centres
  • call centre work
  • labour
  • labour process
  • labour process analysis
  • labour process theory
  • indeterminacy
  • global value chains
  • global production networks


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