Knowledge management practice: case study of Thai SMEs in the manufacturing sector

Research output: Contribution to conferencePaper

1 Citation (Scopus)
15 Downloads (Pure)

Abstract

The founding of the AEC (Association of Southeast Asian Nations Economic Community) in late 2015 is contributing to further opportunities in the international market for ASEAN (Association of South Eastern Asian Nations) countries. However, this is also leading to greater competition through an increase in the number of businesses. In Thailand, part of the ASEAN Economic Community (AEC), SMEs (Small and Medium Enterprises) are significantly important to economic growth, employment rate, GDP and therefore their success has a critical impact on society. In this period of transition, Thai SMEs need the right supporting tools for their organisation to survive and grow. Globally, the adoption of Knowledge Management is becoming widespread with the potential to improve productivity and efficiency of various organisations. Successful Knowledge Management will benefit organisations through improving decision-making, quality of products/services whilst reducing the process lead-time and operational costs thus, contributing to market competitiveness. Despite, the large number of studies on Knowledge Management only few studies focus on SMEs. Furthermore, a systematic literature review conducted as part of this study highlights that whilst Knowledge Management research has been carried out in Thailand much of it is not accessible to non-Thai due to language. Therefore, the aim of this study is to identify the current practice of Knowledge Management in Thai SMEs within the manufacturing sector and to examine how employees in the organization capture, share and store their knowledge as well as their perceptions about Knowledge Management. Survey questionnaires were distributed to SMEs in Manufacturing Sector in Thailand via online survey software (Qualtrics) and paper based version depending on participants’ preference. The total respondents are 311 within 20 manufacturing SMEs across several business sectors. The paper focuses on two research questions which highlight the key differences that exist in knowledge management practices and perceptions in different sized SME’s and between management and operational staff roles. In general, the results show the majority of employees in SMEs in Thailand consider Knowledge Management to be a beneficial tool with the potential to solve problems at work. However, it appears that the biggest barrier to knowledge capture is a lack of clear guidelines. Furthermore, the biggest barrier to sharing and storing knowledge is lack of time. This paper reports on the results obtained within Thailand. These results are part of a wider study which is currently drawing comparisons between Thailand and The United Kingdom.
Original languageEnglish
Pages1099-1108
Number of pages10
Publication statusPublished - 1 Sep 2016
Event17th European Conference on Knowledge Management (ECKM 2016) - Coleraine, United Kingdom
Duration: 1 Sep 20162 Sep 2016

Conference

Conference17th European Conference on Knowledge Management (ECKM 2016)
CountryUnited Kingdom
CityColeraine
Period1/09/162/09/16

Fingerprint

Knowledge management
Industry
Economics
Manufacturing sector
Knowledge management practice
Small and medium-sized enterprises
Personnel
Thailand
Lead
Productivity
Decision making
Asia

Keywords

  • Knowledge Management (KM)
  • small and medium enterprises (SMEs)
  • manufacturing
  • Thailand
  • case study
  • SMEs

Cite this

Tikakul, C. T., & Thomson, A. (2016). Knowledge management practice: case study of Thai SMEs in the manufacturing sector. 1099-1108. Paper presented at 17th European Conference on Knowledge Management (ECKM 2016), Coleraine, United Kingdom.
Tikakul, Chayaruk Thanee ; Thomson, Avril. / Knowledge management practice : case study of Thai SMEs in the manufacturing sector. Paper presented at 17th European Conference on Knowledge Management (ECKM 2016), Coleraine, United Kingdom.10 p.
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Tikakul, CT & Thomson, A 2016, 'Knowledge management practice: case study of Thai SMEs in the manufacturing sector', Paper presented at 17th European Conference on Knowledge Management (ECKM 2016), Coleraine, United Kingdom, 1/09/16 - 2/09/16 pp. 1099-1108.

Knowledge management practice : case study of Thai SMEs in the manufacturing sector. / Tikakul, Chayaruk Thanee; Thomson, Avril.

2016. 1099-1108 Paper presented at 17th European Conference on Knowledge Management (ECKM 2016), Coleraine, United Kingdom.

Research output: Contribution to conferencePaper

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T1 - Knowledge management practice

T2 - case study of Thai SMEs in the manufacturing sector

AU - Tikakul, Chayaruk Thanee

AU - Thomson, Avril

PY - 2016/9/1

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N2 - The founding of the AEC (Association of Southeast Asian Nations Economic Community) in late 2015 is contributing to further opportunities in the international market for ASEAN (Association of South Eastern Asian Nations) countries. However, this is also leading to greater competition through an increase in the number of businesses. In Thailand, part of the ASEAN Economic Community (AEC), SMEs (Small and Medium Enterprises) are significantly important to economic growth, employment rate, GDP and therefore their success has a critical impact on society. In this period of transition, Thai SMEs need the right supporting tools for their organisation to survive and grow. Globally, the adoption of Knowledge Management is becoming widespread with the potential to improve productivity and efficiency of various organisations. Successful Knowledge Management will benefit organisations through improving decision-making, quality of products/services whilst reducing the process lead-time and operational costs thus, contributing to market competitiveness. Despite, the large number of studies on Knowledge Management only few studies focus on SMEs. Furthermore, a systematic literature review conducted as part of this study highlights that whilst Knowledge Management research has been carried out in Thailand much of it is not accessible to non-Thai due to language. Therefore, the aim of this study is to identify the current practice of Knowledge Management in Thai SMEs within the manufacturing sector and to examine how employees in the organization capture, share and store their knowledge as well as their perceptions about Knowledge Management. Survey questionnaires were distributed to SMEs in Manufacturing Sector in Thailand via online survey software (Qualtrics) and paper based version depending on participants’ preference. The total respondents are 311 within 20 manufacturing SMEs across several business sectors. The paper focuses on two research questions which highlight the key differences that exist in knowledge management practices and perceptions in different sized SME’s and between management and operational staff roles. In general, the results show the majority of employees in SMEs in Thailand consider Knowledge Management to be a beneficial tool with the potential to solve problems at work. However, it appears that the biggest barrier to knowledge capture is a lack of clear guidelines. Furthermore, the biggest barrier to sharing and storing knowledge is lack of time. This paper reports on the results obtained within Thailand. These results are part of a wider study which is currently drawing comparisons between Thailand and The United Kingdom.

AB - The founding of the AEC (Association of Southeast Asian Nations Economic Community) in late 2015 is contributing to further opportunities in the international market for ASEAN (Association of South Eastern Asian Nations) countries. However, this is also leading to greater competition through an increase in the number of businesses. In Thailand, part of the ASEAN Economic Community (AEC), SMEs (Small and Medium Enterprises) are significantly important to economic growth, employment rate, GDP and therefore their success has a critical impact on society. In this period of transition, Thai SMEs need the right supporting tools for their organisation to survive and grow. Globally, the adoption of Knowledge Management is becoming widespread with the potential to improve productivity and efficiency of various organisations. Successful Knowledge Management will benefit organisations through improving decision-making, quality of products/services whilst reducing the process lead-time and operational costs thus, contributing to market competitiveness. Despite, the large number of studies on Knowledge Management only few studies focus on SMEs. Furthermore, a systematic literature review conducted as part of this study highlights that whilst Knowledge Management research has been carried out in Thailand much of it is not accessible to non-Thai due to language. Therefore, the aim of this study is to identify the current practice of Knowledge Management in Thai SMEs within the manufacturing sector and to examine how employees in the organization capture, share and store their knowledge as well as their perceptions about Knowledge Management. Survey questionnaires were distributed to SMEs in Manufacturing Sector in Thailand via online survey software (Qualtrics) and paper based version depending on participants’ preference. The total respondents are 311 within 20 manufacturing SMEs across several business sectors. The paper focuses on two research questions which highlight the key differences that exist in knowledge management practices and perceptions in different sized SME’s and between management and operational staff roles. In general, the results show the majority of employees in SMEs in Thailand consider Knowledge Management to be a beneficial tool with the potential to solve problems at work. However, it appears that the biggest barrier to knowledge capture is a lack of clear guidelines. Furthermore, the biggest barrier to sharing and storing knowledge is lack of time. This paper reports on the results obtained within Thailand. These results are part of a wider study which is currently drawing comparisons between Thailand and The United Kingdom.

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KW - small and medium enterprises (SMEs)

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KW - case study

KW - SMEs

M3 - Paper

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Tikakul CT, Thomson A. Knowledge management practice: case study of Thai SMEs in the manufacturing sector. 2016. Paper presented at 17th European Conference on Knowledge Management (ECKM 2016), Coleraine, United Kingdom.