Knowledge management for public building maintenance in Kuwait

Abdulkareem Almarshad, Ibrahim Motawa, Stephen Ogunlana

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

4 Citations (Scopus)


The concept of knowledge management (KM) has been introduced to organizations in various industries to improve their performance. In the construction and building sector, companies seek innovative concepts to cope with economic and competitive pressures and to deal with complex projects. Even with the lack of competitive environment, public organizations have also been introduced to KM to cope with tight budgets and to answer calls for improvement of services. In the case of Kuwait, issues such as loss of gained knowledge, repetition of mistakes and reinventing the wheel in dealing with problems can lead to preventable additional expenses and time wastage. Several IT and KM applications were introduced into facilities management (FM) and building maintenance (BM) services to improve the performance of organizations. This paper presents a methodology to implement KM concept into management of public maintenance departments in Kuwait. The objectives include investigating the current attitudes towards KM, mapping main organizational process for maintenance and lastly developing a KM system for public building maintenance. The main output of this paper is an outlined organizational process showing several opportunities for managing knowledge that will increase the effectiveness of BM process.

Original languageEnglish
Title of host publicationARCOM 2010 - Proceedings of the 26th Annual Conference
Place of PublicationSalford
Number of pages10
Publication statusPublished - 8 Sep 2010
Externally publishedYes
Event26th Annual Conference of the Association of Researchers in Construction Management, ARCOM 2010 - Leeds, United Kingdom
Duration: 6 Sep 20108 Sep 2010


Conference26th Annual Conference of the Association of Researchers in Construction Management, ARCOM 2010
Country/TerritoryUnited Kingdom


  • building maintenance
  • knowledge management
  • Kuwait
  • public sector


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