Just-in-time labour in the hospitality sector?

P. Lai, T.G. Baum

Research output: Contribution to journalArticle

22 Citations (Scopus)

Abstract

In this paper, we address the following: labour demand in the hotel sector; labour force flexibility in hotels; just-in-time management; and just-in-time labour supply in the hotel sector. Discussing the characteristics of hospitality services and demand fluctuation in the hotel sector helps us to comprehend the variable nature of hotel staffing practices. Second, in order to acquire the ability to adjust in response to fluctuating and uncertain circumstances in hotel operations, we address both flexibility strategies, such as functional and numerical labour flexibilities, and potential influence and/or drawbacks of adopting these flexible approaches. Third, the short lead time between demand (e.g. customer ordering) and supply (e.g. production of the service and/or products ordered) coincides with the philosophy of the JIT system, in terms of zero inventory, waste elimination, and quality concern. Several techniques will also illustrate how to enhance the success of JIT management, such as the kanban pulling system and keiretsu supply chain cooperation. Through these elements, this paper conceptualises a model of JIT labour supply for the hotel sector.
LanguageEnglish
Pages86-102
Number of pages16
JournalEmployee Relations
Volume27
Issue number1
DOIs
Publication statusPublished - 2005

Fingerprint

Labor
Just-in-time
Hospitality
Hotel sector
Hotels
Labor supply
Keiretsu
Kanban
Supply chain
Time management
Lead time
Labor force
Staffing
Demand fluctuation
Labour demand
Labor flexibility
Hospitality services

Keywords

  • hospitality sector
  • tourism
  • employees
  • labour market

Cite this

Lai, P. ; Baum, T.G. / Just-in-time labour in the hospitality sector?. In: Employee Relations. 2005 ; Vol. 27, No. 1. pp. 86-102.
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Just-in-time labour in the hospitality sector? / Lai, P.; Baum, T.G.

In: Employee Relations, Vol. 27, No. 1, 2005, p. 86-102.

Research output: Contribution to journalArticle

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