“One can earn a lot of money by talking about quality. Even more by providing consultancy on quality. Soon the time will come when quality itself brings the most money.”
I wrote a book on quality management, and Zoltán Baracskai wrote the above words in the foreword of that book. It caused me a great dealof headache and sleepless nights. In studyI am primarily writing about what I have read, learned and discovered overthese sleepless nights. For instance, Ihad to consider questions, such as whether the atomic bomb, the Barbie-doll andthe Tamagotchi represent good quality. Irealised that as quality is a value, I cannot avoid dealing with morality andethics as well.
First I thought thatthe ISO is the most horrifying thing humans could possibly invent. I was seeing an Orwellian world. Later I realised that the situation is not sobad after all. There is nothing wrongwith the ISO itself, but sometimes things are wrong with people applying it. I also have a few recommendations on how toavoid some of the most dangerous traps.
|Translated title of the contribution||ISO for R&D: Quality Evaluation of Non-Typified Processes|
|Publication status||Published - 1999|
- quality management
- expert systems