K + F az ISO-ban: Nemtipizálható folyamatok minősítése

Translated title of the contribution: ISO for R&D: Quality Evaluation of Non-Typified Processes

Research output: ThesisMaster's Thesis

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Abstract

“One can earn a lot of money by talking about quality.  Even more by providing consultancy on quality.  Soon the time will come when quality itself brings the most money.”

(Zoltán Baracskai)

I wrote a book on quality management, and Zoltán Baracskai wrote the above words in the foreword of that book.  It caused me a great dealof headache and sleepless nights.  In studyI am primarily writing about what I have read, learned and discovered overthese sleepless nights.  For instance, Ihad to consider questions, such as whether the atomic bomb, the Barbie-doll andthe Tamagotchi represent good quality.  Irealised that as quality is a value, I cannot avoid dealing with morality andethics as well.

First I thought thatthe ISO is the most horrifying thing humans could possibly invent.  I was seeing an Orwellian world.  Later I realised that the situation is not sobad after all.  There is nothing wrongwith the ISO itself, but sometimes things are wrong with people applying it.  I also have a few recommendations on how toavoid some of the most dangerous traps.

Translated title of the contributionISO for R&D: Quality Evaluation of Non-Typified Processes
Original languageOther
Awarding Institution
  • Budapest University of Technology and Economics
Supervisors/Advisors
  • Baracskai, Z., Supervisor, External person
Publication statusPublished - 1999

Keywords

  • quality management
  • R&D
  • ISO
  • expert systems

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