K + F az ISO-ban: Nemtipizálható folyamatok minősítése

Viktor Dörfler

K + F az ISO-ban: Nemtipizálható folyamatok minősítése

Translated title of the contribution: ISO for R&D: Quality Evaluation of Non-Typified Processes

Viktor Dörfler

Management Science

Research output: Thesis › Master's Thesis

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Abstract

“One can earn a lot of money by talking about quality. Even more by providing consultancy on quality. Soon the time will come when quality itself brings the most money.”

(Zoltán Baracskai)

I wrote a book on quality management, and Zoltán Baracskai wrote the above words in the foreword of that book. It caused me a great dealof headache and sleepless nights. In studyI am primarily writing about what I have read, learned and discovered overthese sleepless nights. For instance, Ihad to consider questions, such as whether the atomic bomb, the Barbie-doll andthe Tamagotchi represent good quality. Irealised that as quality is a value, I cannot avoid dealing with morality andethics as well.

First I thought thatthe ISO is the most horrifying thing humans could possibly invent. I was seeing an Orwellian world. Later I realised that the situation is not sobad after all. There is nothing wrongwith the ISO itself, but sometimes things are wrong with people applying it. I also have a few recommendations on how toavoid some of the most dangerous traps.

Translated title of the contribution	ISO for R&D: Quality Evaluation of Non-Typified Processes
Original language	Other
Awarding Institution	Budapest University of Technology and Economics
Supervisors/Advisors	Baracskai, Z., Supervisor, External person
Publication status	Published - 1999

Keywords

quality management
R&D
ISO
expert systems

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Cite this

@phdthesis{0364c89277534132a0df2ee450fefb0c,

title = "K + F az ISO-ban: Nemtipiz{\'a}lhat{\'o} folyamatok min{\H o}s{\'i}t{\'e}se",

abstract = "“One can earn a lot of money by talking about quality. Even more by providing consultancy on quality. Soon the time will come when quality itself brings the most money.”(Zolt{\'a}n Baracskai)I wrote a book on quality management, and Zolt{\'a}n Baracskai wrote the above words in the foreword of that book. It caused me a great dealof headache and sleepless nights. In studyI am primarily writing about what I have read, learned and discovered overthese sleepless nights. For instance, Ihad to consider questions, such as whether the atomic bomb, the Barbie-doll andthe Tamagotchi represent good quality. Irealised that as quality is a value, I cannot avoid dealing with morality andethics as well.First I thought thatthe ISO is the most horrifying thing humans could possibly invent. I was seeing an Orwellian world. Later I realised that the situation is not sobad after all. There is nothing wrongwith the ISO itself, but sometimes things are wrong with people applying it. I also have a few recommendations on how toavoid some of the most dangerous traps.",

keywords = "quality management, R&D, ISO, expert systems",

author = "Viktor D{\"o}rfler",

note = "Published in Hungarian",

year = "1999",

language = "Other",

school = "Budapest University of Technology and Economics",

}

TY - THES

T1 - K + F az ISO-ban

T2 - Nemtipizálható folyamatok minősítése

AU - Dörfler, Viktor

N1 - Published in Hungarian

PY - 1999

Y1 - 1999

N2 - “One can earn a lot of money by talking about quality. Even more by providing consultancy on quality. Soon the time will come when quality itself brings the most money.”(Zoltán Baracskai)I wrote a book on quality management, and Zoltán Baracskai wrote the above words in the foreword of that book. It caused me a great dealof headache and sleepless nights. In studyI am primarily writing about what I have read, learned and discovered overthese sleepless nights. For instance, Ihad to consider questions, such as whether the atomic bomb, the Barbie-doll andthe Tamagotchi represent good quality. Irealised that as quality is a value, I cannot avoid dealing with morality andethics as well.First I thought thatthe ISO is the most horrifying thing humans could possibly invent. I was seeing an Orwellian world. Later I realised that the situation is not sobad after all. There is nothing wrongwith the ISO itself, but sometimes things are wrong with people applying it. I also have a few recommendations on how toavoid some of the most dangerous traps.

AB - “One can earn a lot of money by talking about quality. Even more by providing consultancy on quality. Soon the time will come when quality itself brings the most money.”(Zoltán Baracskai)I wrote a book on quality management, and Zoltán Baracskai wrote the above words in the foreword of that book. It caused me a great dealof headache and sleepless nights. In studyI am primarily writing about what I have read, learned and discovered overthese sleepless nights. For instance, Ihad to consider questions, such as whether the atomic bomb, the Barbie-doll andthe Tamagotchi represent good quality. Irealised that as quality is a value, I cannot avoid dealing with morality andethics as well.First I thought thatthe ISO is the most horrifying thing humans could possibly invent. I was seeing an Orwellian world. Later I realised that the situation is not sobad after all. There is nothing wrongwith the ISO itself, but sometimes things are wrong with people applying it. I also have a few recommendations on how toavoid some of the most dangerous traps.

KW - quality management

KW - R&D

KW - ISO

KW - expert systems

M3 - Master's Thesis

ER -