Involving healthcare consumers in knowledge acquisition for virtual healthcare

W. Moncur, S. Mahamood, E. Reiter, Y. Freer

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

5 Citations (Scopus)


Knowledge acquisition (KA) is essential to creating effective virtual healthcare systems. KA is typically done with expert users such as clinicians and psychologists. In this paper, we describe knowledge acquisition activities which we carried out with healthcare consumers, in the context of a project to generate English summaries of medical data about babies in a neonatal intensive care unit. Working directly with consumers was in many ways more challenging than working with medical professionals, but it did lead to valuable insights which benefited our projects. We hope that the discussion of our experiences will help other researchers who wish to conduct KA with healthcare consumers.
Original languageEnglish
Title of host publicationAAAI Fall Symposium 2009 - Technical Report
Number of pages9
Publication statusPublished - 7 Nov 2009
Event2009 AAAI FAll Symposium - Arlington, United States
Duration: 5 Nov 20097 Nov 2009


Other2009 AAAI FAll Symposium
Country/TerritoryUnited States


  • health-care system


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