Investigating the information gaps in refugee integration

Olubukola Olajumoke Oduntan, Ian Ruthven

Research output: Contribution to journalConference Contributionpeer-review

10 Citations (Scopus)
136 Downloads (Pure)


Refugee integration processes and systems are complex for refugees. They find them difficult to navigate and thus often end up disadvantaged. This paper presents the first set of findings from an ongoing information behavior research study into refugee integration. The study explores the situational experiences of refugees and asylum seekers engaging with the integration processes and systems through individual semi-structured interviews. Dervin’s sense-making methodology was used to elicit the information gaps. The findings reveals refused asylum situation during integration and highlight information needs embedded in processes and systems of refugee integration. The results have implications for reducing the complexity of service provision during refugee integration. In addition, the approach expands previous studies and highlights the depth a situational investigation can bring to information behaviour studies.
Original languageEnglish
Pages (from-to)308-317
Number of pages10
JournalProceedings of the Association for Information Science and Technology
Issue number1
Publication statusPublished - 24 Oct 2017
EventASIS&T Annual Meeting 2017 - Washington, VA, USA, Washington, United States
Duration: 27 Oct 20171 Nov 2017


  • human information behaviour
  • refugee integration
  • sense-making
  • situational information behaviour
  • information seeking and use
  • asylum seekers


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