Investigating the information gaps in refugee integration

Research output: Contribution to journalConference Contribution

Abstract

Refugee integration processes and systems are complex for refugees. They find them difficult to navigate and thus often end up disadvantaged. This paper presents the first set of findings from an ongoing information behavior research study into refugee integration. The study explores the situational experiences of refugees and asylum seekers engaging with the integration processes and systems through individual semi-structured interviews. Dervin’s sense-making methodology was used to elicit the information gaps. The findings reveals refused asylum situation during integration and highlight information needs embedded in processes and systems of refugee integration. The results have implications for reducing the complexity of service provision during refugee integration. In addition, the approach expands previous studies and highlights the depth a situational investigation can bring to information behaviour studies.

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refugee
study behavior
asylum seeker
methodology
interview
experience

Keywords

  • human information behaviour
  • refugee integration
  • sense-making
  • situational information behaviour
  • information seeking and use
  • asylum seekers

Cite this

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title = "Investigating the information gaps in refugee integration",
abstract = "Refugee integration processes and systems are complex for refugees. They find them difficult to navigate and thus often end up disadvantaged. This paper presents the first set of findings from an ongoing information behavior research study into refugee integration. The study explores the situational experiences of refugees and asylum seekers engaging with the integration processes and systems through individual semi-structured interviews. Dervin’s sense-making methodology was used to elicit the information gaps. The findings reveals refused asylum situation during integration and highlight information needs embedded in processes and systems of refugee integration. The results have implications for reducing the complexity of service provision during refugee integration. In addition, the approach expands previous studies and highlights the depth a situational investigation can bring to information behaviour studies.",
keywords = "human information behaviour, refugee integration, sense-making, situational information behaviour, information seeking and use, asylum seekers",
author = "Oduntan, {Olubukola Olajumoke} and Ian Ruthven",
year = "2017",
month = "10",
day = "24",
doi = "10.1002/pra2.2017.14505401034",
language = "English",
volume = "54",
pages = "308--317",
journal = "Proceedings of the Association for Information Science and Technology",
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Investigating the information gaps in refugee integration. / Oduntan, Olubukola Olajumoke; Ruthven, Ian.

In: Proceedings of the Association for Information Science and Technology, Vol. 54, No. 1, 24.10.2017, p. 308-317.

Research output: Contribution to journalConference Contribution

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AU - Ruthven,Ian

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AB - Refugee integration processes and systems are complex for refugees. They find them difficult to navigate and thus often end up disadvantaged. This paper presents the first set of findings from an ongoing information behavior research study into refugee integration. The study explores the situational experiences of refugees and asylum seekers engaging with the integration processes and systems through individual semi-structured interviews. Dervin’s sense-making methodology was used to elicit the information gaps. The findings reveals refused asylum situation during integration and highlight information needs embedded in processes and systems of refugee integration. The results have implications for reducing the complexity of service provision during refugee integration. In addition, the approach expands previous studies and highlights the depth a situational investigation can bring to information behaviour studies.

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KW - refugee integration

KW - sense-making

KW - situational information behaviour

KW - information seeking and use

KW - asylum seekers

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