Integrating DEA into Six Sigma methodology for measuring health service efficiency

Q. Feng, J. Antony

Research output: Contribution to journalArticle

16 Citations (Scopus)

Abstract

As a linear programming technique that is used to assess performance efficiency among organizational units, data envelopment analysis (DEA) has the practical value for planners to identify the most efficient units and thus project a best possible course of actions. This is also the fundamental goal of Six Sigma methodology for process improvement. Therefore, it is natural to integrate the DEA method into the framework of Six Sigma to enhance both the usefulness of Six Sigma and the effectiveness of DEA for assessing and improving health service efficiency. In this paper, the implementation of DEA is well incorporated into the Define, Measure, Analyze, Improve and Control process. The procedure can be well fitted into the Blackbelts training curriculum, which can also serve as a roadmap for Six Sigma practitioners to implement the DEA-enhanced projects. To illustrate how to integrate DEA into the Six Sigma framework, we present a Six Sigma project implemented to measure physician productivity in a clinical department.
Original languageEnglish
Pages (from-to)1112-1121
Number of pages10
JournalJournal of the Operational Research Society
Volume61
Issue number7
DOIs
Publication statusPublished - Jul 2010

Keywords

  • data envelopment analysis
  • Six Sigma
  • DMAIC
  • physician productivity
  • health service efficiency
  • DEA

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