Integrated performance measurement systems: a development guide

Umit Bititci, Allan Carrie, L McDevitt

Research output: Contribution to journalArticle

314 Citations (Scopus)

Abstract

The performance management process is seen as a closed loop control system which deploys policy and strategy, and obtains feedback from various levels in order to manage the performance of the business. The performance measurement system is the information system which is at the heart of the performance management process and it is of critical importance to the effective and efficient functioning of the performance management system. Research identifies two critical elements with respect to the content and structure of the performance measurement system. These are: integrity and deployment. The viable systems model (VSM) provides a framework for assessing the integrity of the performance measurement system. The reference model developed for integrated performance measurement systems provides a framework against which performance measurement systems can be designed and audited.
LanguageEnglish
Pages522 - 534
Number of pages13
JournalInternational Journal of Operations and Production Management
Volume17
Issue number5
DOIs
Publication statusPublished - 1997

Fingerprint

Closed loop control systems
Information systems
Performance measurement system
Integrated
Feedback
Industry
Integrity
Performance management
Management process
Viable system model
Reference model
Performance management systems
Functioning

Keywords

  • audit
  • integration
  • performance management
  • performance measurement

Cite this

Bititci, Umit ; Carrie, Allan ; McDevitt, L. / Integrated performance measurement systems : a development guide. In: International Journal of Operations and Production Management. 1997 ; Vol. 17, No. 5. pp. 522 - 534.
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Integrated performance measurement systems : a development guide. / Bititci, Umit; Carrie, Allan; McDevitt, L.

In: International Journal of Operations and Production Management, Vol. 17, No. 5, 1997, p. 522 - 534.

Research output: Contribution to journalArticle

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T2 - International Journal of Operations and Production Management

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AU - Carrie, Allan

AU - McDevitt, L

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KW - integration

KW - performance management

KW - performance measurement

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