Integrated performance measurement - a reference model and an audit method

S Lutz, Umit Bititci, A.S. Carrie, T. Turner

Research output: Chapter in Book/Report/Conference proceedingConference contribution book


The article describes a Reference model developed for the analysis of performance measurement systems. This Reference Model provides a framework for the evaluation and design of integrated performance measurement systems. Furthermore, an approach for the analysis of current performance measurement systems is given testing the integrity and deployment of a performance measurement system against the Reference Model. The audit method provides guidelines to identify gaps in performance measurement systems and to rank the gaps in terms of importance for the company's success. The Audit outlines those areas of the business with a lack of suitable performance measures and focuses on the improvement of the performance measurement system.
Original languageEnglish
Title of host publicationAdvances in manufacturing technology XII
EditorsR.W. Baines, A. TalebBendiab, Z. Zhao
Place of PublicationUK
Number of pages5
Publication statusPublished - 1998
Event14th National Conference on Manufacturing Research - Derby, United Kingdom
Duration: 7 Sept 19989 Sept 1998


Conference14th National Conference on Manufacturing Research
Country/TerritoryUnited Kingdom


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