Indian call centres and business process outsourcing: an exploratory study of union formation

Philip Taylor, Premilla D'Cruz, Ernesto Noronha, Dora Scholarios

Research output: Contribution to conferencePaper

Abstract

In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

Conference

ConferenceWork Employment and Society Conference
Abbreviated titleWES 2007
CountryUnited Kingdom
CityAberdeen
Period11/09/0714/09/07
Internet address

Fingerprint

Business process outsourcing
Exploratory study
Call centres
Trade unions
Mobilization

Keywords

  • call centre
  • india
  • unions
  • business process outsourcing

Cite this

Taylor, P., D'Cruz, P., Noronha, E., & Scholarios, D. (2007). Indian call centres and business process outsourcing: an exploratory study of union formation. Paper presented at Work Employment and Society Conference, Aberdeen, United Kingdom.
Taylor, Philip ; D'Cruz, Premilla ; Noronha, Ernesto ; Scholarios, Dora. / Indian call centres and business process outsourcing : an exploratory study of union formation. Paper presented at Work Employment and Society Conference, Aberdeen, United Kingdom.
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Taylor, P, D'Cruz, P, Noronha, E & Scholarios, D 2007, 'Indian call centres and business process outsourcing: an exploratory study of union formation' Paper presented at Work Employment and Society Conference, Aberdeen, United Kingdom, 11/09/07 - 14/09/07, .

Indian call centres and business process outsourcing : an exploratory study of union formation. / Taylor, Philip; D'Cruz, Premilla; Noronha, Ernesto; Scholarios, Dora.

2007. Paper presented at Work Employment and Society Conference, Aberdeen, United Kingdom.

Research output: Contribution to conferencePaper

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T2 - an exploratory study of union formation

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AU - D'Cruz, Premilla

AU - Noronha, Ernesto

AU - Scholarios, Dora

PY - 2007/9

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AB - In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

KW - call centre

KW - india

KW - unions

KW - business process outsourcing

UR - http://www.abdn.ac.uk/wes2007/

M3 - Paper

ER -

Taylor P, D'Cruz P, Noronha E, Scholarios D. Indian call centres and business process outsourcing: an exploratory study of union formation. 2007. Paper presented at Work Employment and Society Conference, Aberdeen, United Kingdom.