Indian call centres and business process outsourcing: an exploratory study of union formation

Philip Taylor; Premilla D'Cruz; Ernesto Noronha; Dora Scholarios

Indian call centres and business process outsourcing: an exploratory study of union formation

Philip Taylor, Premilla D'Cruz, Ernesto Noronha, Dora Scholarios

Work, Employment And Organisation

Research output: Contribution to conference › Paper › peer-review

Abstract

In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

Original language	English
Publication status	Published - Sept 2007
Event	Work Employment and Society Conference - Aberdeen, United Kingdom Duration: 11 Sept 2007 → 14 Sept 2007 http://www.abdn.ac.uk/wes2007/

Conference

Conference	Work Employment and Society Conference
Abbreviated title	WES 2007
Country/Territory	United Kingdom
City	Aberdeen
Period	11/09/07 → 14/09/07
Internet address	http://www.abdn.ac.uk/wes2007/

Keywords

call centre
india
unions
business process outsourcing

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Cite this

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title = "Indian call centres and business process outsourcing: an exploratory study of union formation",

abstract = "In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.",

keywords = "call centre, india, unions, business process outsourcing",

author = "Philip Taylor and Premilla D'Cruz and Ernesto Noronha and Dora Scholarios",

year = "2007",

month = sep,

language = "English",

note = "Work Employment and Society Conference, WES 2007 ; Conference date: 11-09-2007 Through 14-09-2007",

url = "http://www.abdn.ac.uk/wes2007/",

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TY - CONF

T1 - Indian call centres and business process outsourcing

T2 - Work Employment and Society Conference

AU - Taylor, Philip

AU - D'Cruz, Premilla

AU - Noronha, Ernesto

AU - Scholarios, Dora

PY - 2007/9

Y1 - 2007/9

N2 - In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

AB - In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

KW - call centre

KW - india

KW - unions

KW - business process outsourcing

UR - http://www.abdn.ac.uk/wes2007/

M3 - Paper

Y2 - 11 September 2007 through 14 September 2007

ER -

Indian call centres and business process outsourcing: an exploratory study of union formation

Abstract

Conference

Keywords

UN SDGs

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Cite this