In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.
- Indian call centres
- business process
- union formation
Taylor, P., D'Cruz, P., Noronha, E., & Scholarios, D. (2009). Indian call centres and business process outsourcing: a study in union formation. New Technology, Work and Employment, 24(1), 19-42. https://doi.org/10.1111/j.1468-005X.2008.00216.x