Incorporating the value proposition for society with business models of health tourism enterprises

Richard W. Butler, Adam R. Szromek

    Research output: Contribution to journalArticle

    5 Citations (Scopus)
    1 Downloads (Pure)

    Abstract

    This article discusses the need to expand the concept of the value proposition, in order that this business model component includes the value for a customer, the value captured by the enterprise, and the value for the community, as well as benefits for the natural environment. The objective of the article is to identify sustainable development components that have been proposed for tourist enterprises in the research literature. The article proposes actions to complement existing tourist enterprises business models in order to give them the characteristics of a sustainable business model and to implement practices of value creation for the community. The research notes that the value captured by an enterprise determines the level of implementation of its economic objectives resulting from the value creation for the customer and implementation of social objectives (including pro-ecologic ones). The revenues of an enterprise depend, first of all, on meeting the expectations of the customer, meaning that they depend on the value proposition for the customer, and their volume will allow researchers to determine the possibility of creating value for the community. The expected tendency to create value for the community is argued to be proportional to the effectiveness of customer value influence, less the value captured by the enterprise. After an initial review of relevant literature, attention is focused on health tourism enterprises and how these principals can be applied in that context.

    Original languageEnglish
    Article number6711
    Number of pages19
    JournalSustainability (Switzerland)
    Volume11
    Issue number23
    DOIs
    Publication statusPublished - 27 Nov 2019

    Keywords

    • business model
    • health resorts
    • spa tourism
    • sustainability

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