Inclusive design of a strategy making process

David Mackay, Marisa Smith

    Research output: Chapter in Book/Report/Conference proceedingConference contribution book

    80 Downloads (Pure)


    Inclusive design is a user-centred approach to the creation of products, services and systems accommodating as broad a range of abilities within the user population as possible. In this paper we explore the possibilities of applying inclusive design principles to the design of a strategy making process, informed by data yielded from action research work with a third sector organisation. Aligning with existing theoretical understanding, we find that grounding strategy making process design in inclusive design principles offers the potential to improve perceived political feasibility, procedural justice and procedural rationality of strategy outputs. Extending existing theoretical understanding, we find an inclusive design approach enhances the social and practical acceptability of strategy outputs for all stakeholders and not just those that were previously marginalised. We offer an argument for further practical and theoretical development and application of inclusive design principles to strategy making approaches specifically, and management processes in general.
    Original languageEnglish
    Title of host publicationBritish Academy of Management
    Place of PublicationLondon
    Number of pages28
    Publication statusPublished - 8 Sept 2016
    EventBritish Academy of Management Conference 2016 - Newcastle University , Newcastle , United Kingdom
    Duration: 6 Sept 20168 Sept 2016


    ConferenceBritish Academy of Management Conference 2016
    Country/TerritoryUnited Kingdom


    • inclusive design
    • management processes
    • strategy formulation


    Dive into the research topics of 'Inclusive design of a strategy making process'. Together they form a unique fingerprint.

    Cite this