TY - JOUR
T1 - In search of 'product-service'
T2 - evidence from aerospace, construction, and engineering
AU - Johnstone, Stewart
AU - Dainty, Andrew
AU - Wilkinson, Adrian
PY - 2008/9/29
Y1 - 2008/9/29
N2 - It has been argued that integrating tangible products with complementary through-life services into a high-value 'product-service' (P-S) solution is increasingly central to the business strategies of traditional 'product-dominant' organisations. This paper explores P-S strategies in three leading organisations in the aerospace, construction, and engineering industries. Specifically, the paper explores the meaning of P-S in each organisation, the rationale for P-S provision, as well as the distinctive manifestations and characteristics of P-S offerings. The paper highlights the complexities of concurrently enacting different strategies for P-S integration across different business streams. These appear disconnected from the nostrums and overly simplistic models which pervade the current solutions discourse.
AB - It has been argued that integrating tangible products with complementary through-life services into a high-value 'product-service' (P-S) solution is increasingly central to the business strategies of traditional 'product-dominant' organisations. This paper explores P-S strategies in three leading organisations in the aerospace, construction, and engineering industries. Specifically, the paper explores the meaning of P-S in each organisation, the rationale for P-S provision, as well as the distinctive manifestations and characteristics of P-S offerings. The paper highlights the complexities of concurrently enacting different strategies for P-S integration across different business streams. These appear disconnected from the nostrums and overly simplistic models which pervade the current solutions discourse.
KW - aftermarket
KW - integrated solutions
KW - product-service
KW - service
UR - http://www.scopus.com/inward/record.url?scp=52349114741&partnerID=8YFLogxK
U2 - 10.1080/02642060801990429
DO - 10.1080/02642060801990429
M3 - Article
AN - SCOPUS:52349114741
SN - 0264-2069
VL - 28
SP - 861
EP - 875
JO - Service Industries Journal
JF - Service Industries Journal
IS - 6
ER -