In search of 'product-service': evidence from aerospace, construction, and engineering

Stewart Johnstone, Andrew Dainty, Adrian Wilkinson

Research output: Contribution to journalArticle

41 Citations (Scopus)

Abstract

It has been argued that integrating tangible products with complementary through-life services into a high-value 'product-service' (P-S) solution is increasingly central to the business strategies of traditional 'product-dominant' organisations. This paper explores P-S strategies in three leading organisations in the aerospace, construction, and engineering industries. Specifically, the paper explores the meaning of P-S in each organisation, the rationale for P-S provision, as well as the distinctive manifestations and characteristics of P-S offerings. The paper highlights the complexities of concurrently enacting different strategies for P-S integration across different business streams. These appear disconnected from the nostrums and overly simplistic models which pervade the current solutions discourse.

Original languageEnglish
Pages (from-to)861-875
Number of pages15
JournalService Industries Journal
Volume28
Issue number6
DOIs
Publication statusPublished - 29 Sep 2008

Keywords

  • aftermarket
  • integrated solutions
  • product-service
  • service

Fingerprint Dive into the research topics of 'In search of 'product-service': evidence from aerospace, construction, and engineering'. Together they form a unique fingerprint.

  • Cite this