In search of 'product-service': evidence from aerospace, construction, and engineering

Stewart Johnstone*, Andrew Dainty, Adrian Wilkinson

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

45 Citations (Scopus)


It has been argued that integrating tangible products with complementary through-life services into a high-value 'product-service' (P-S) solution is increasingly central to the business strategies of traditional 'product-dominant' organisations. This paper explores P-S strategies in three leading organisations in the aerospace, construction, and engineering industries. Specifically, the paper explores the meaning of P-S in each organisation, the rationale for P-S provision, as well as the distinctive manifestations and characteristics of P-S offerings. The paper highlights the complexities of concurrently enacting different strategies for P-S integration across different business streams. These appear disconnected from the nostrums and overly simplistic models which pervade the current solutions discourse.

Original languageEnglish
Pages (from-to)861-875
Number of pages15
JournalService Industries Journal
Issue number6
Publication statusPublished - 29 Sept 2008


  • aftermarket
  • integrated solutions
  • product-service
  • service


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