@inbook{9275b0ed7af04d02889151a55f0c0368,
title = "Implementing Six Sigma in Challenging Times: A Case Study",
abstract = "This paper presents the findings of a two year Knowledge Transfer Partnership (KTP) project between the University of Strathclyde and a small Scottish manufacturing company. The aim of this KTP is to bring stability and continuity to the organisational processes of the business by introducing Six Sigma. The paper discusses the effects that the current economic climate has had in the business and presents the findings of a Six Sigma project implementation.",
keywords = "six sigma, SMEs, cost of quality, recession, software engineering, information storage, user interfaces, database management",
author = "Hernandez, {Jose Luis} and Trevor Turner",
year = "2010",
doi = "10.1007/978-3-642-16358-6_64",
language = "English",
isbn = "9783642163579",
series = "IFIP Advances in Information and Communication Technology",
publisher = "Springer",
pages = "514--521",
editor = "Vallespir, {Bruno } and Alix, {Th{\`e}cle }",
booktitle = "Advances in Production Management Systems. New Challenges, New Approaches",
note = "Advanced Production Manufacturing Systems ; Conference date: 21-09-2009 Through 23-09-2009",
}