Implementing ERP systems - organisational implications

P.D. Ball, U. Bititci

Research output: Contribution to journalArticlepeer-review

11 Citations (Scopus)
66 Downloads (Pure)


Success of Enterprise Resource Planning (ERP) systems depend on rigorous and disciplined approach to planning and implementation. This article presents a selection and implementation methodology that has been applied to three similar companies and highlights a wide variation in outcome. The underlying reasons for the variations in success can be specifically attributed to organisational personalities and culture. Analysis of these case studies provides key lessons and concludes by summarising these lessons in a cause and effect diagram.
Original languageEnglish
Pages (from-to)23-37
Number of pages14
JournalIOM Control Magazine
Issue number9
Publication statusPublished - Nov 2000


  • enterprise resource planning
  • ERP
  • organisational personalities
  • organisational culture


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